The Concentric Company is a leading provider of DC power and equipment maintenance solutions to warehouse and manufacturing customers. Our custom, engineered power systems and maintenance solutions minimize costly downtime through forklift power solutions, mission critical backup power and on-site forklift and allied equipment maintenance. Our mission is to eliminate interruption in our customers operations and allow them to focus on running their business.
Job Summary
The Business Development Representative is responsible for starting conversations with new customers, identifying their problems and gaining agreement that Concentric may be able to help solve them, is the lifeblood of our organization. You will manage the new account qualification process and create opportunities for our sales team. Your goal is to introduce prospects to Concentric, using a system of phone calls, emails, webinars and other tools to drive engagement and create customer epiphanies. You will quickly learn how to turn prospects into leads, enabling our sales teams to turn those leads into clients.
Supported by a team, you will not be buried with tedious tasks like researching lists of people or drafting email scripts. You will know who to call and how to contact them; you will know what to say and how to engage them. You will spend more time in conversation and less time on back-end support. Our processes are data-backed and efficient.
Key Job Responsibilities:
· Generate awareness and engagement in key markets and within key accounts.
· Utilize Concentrics’s sales processes & capabilities (including outbound calling, emailing, webinars, inbound lead follow up, and overall lead management) to initiate meaningful conversations, connect with targeted role players and generate sales opportunities for our advanced solutions team.
· Qualify and market our advanced solution offerings to potential new customers. This involves conducting high-level, strategic conversations with senior executives.
· Follow-through on new leads created by our existing marketing efforts.
· Prepare sales executives with lead information, as needed.
· Provide insights and feedback serving as the “voice” of your defined markets.
· Work alongside peers to collaborate and share best practices.
· Other duties as assigned.
Key Performance Measurements:
· # of targeted emails/week
· # of targeted calls/week
· # of meetings set
· # of preventative maintenance agreements booked
Requirements
· Associate"s degree from an approved two-year college or university or very strong equivalent experience.
· Experience working in a customer-focused environment. Experience serving clients through telephone interaction is a plus.
· Ability to write succinct, crisp emails and have great phone presence/approach.
· Comfortable with technology. Knowledge of Salesforce or HubSpot is a plus.
· Experience setting, committing, and following through to ensure completion of a goal.
· Ability to juggle priorities and stay focused while handling multiple accounts.
· Results-driven. You take initiative and work hard to make a difference. You play to win.
· Communicator. You possess exceptional written and oral communication skills and communicate effectively with any audience.
*This job description is subject to change at any time.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an open-office setting, with co-workers working side-by-side and a moderate level of activity being performed by co-workers across the office. The noise level in the work environment is moderate.
The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.
