Join Our Dynamic Customer Care Center Team!
We provide strategic direction for pre-delivery and after-sale support to our customers. This includes everything from product ordering and availability to delivery. Our Customer Care Center supports a variety of B2B channels, including:
- Commercial Contractors
- Commercial Service Providers
- National Accounts
- International Offices
Our clients often seek after-market replacement components, and we pride ourselves on our ability to meet their needs efficiently and effectively.
Why Join Us?
- High-Volume, Fast-Paced Environment: Thrive in a dynamic, metric-driven call center where every day brings new challenges and opportunities.
- Team Atmosphere: Work alongside a supportive team that values collaboration and mutual success.
- Customer Satisfaction: Help us build strong business relationships and drive sales growth by ensuring our customers are always satisfied.
Your Role:
As a member of our team, your duties will include:
- Data Entry & Basic Reporting: Keep our operations running smoothly with accurate data management and reporting.
- Customer Interaction: Handle phone calls and emails, providing pre-delivery and post-sale support such as order entry, order status updates, expedited delivery, pricing, availability, and limited technical support.
What We’re Looking For:
- Strong communication skills
- Ability to thrive in a fast-paced environment
- A team player with a customer-first mindset
Onsite 5x a week (hybrid flexibility down the line) - East Syracuse
Pay range: $19-23/hr depending on experience
