Tier II Information Technology Support Technician

Brooksource • houston, tx, us • 2m ago

IT Support Technician

Ongoing Contract

Houston, TX

Requirements:

5+ years of experience in a IT Support role
Heavy emphasis on Service Desk experience as well as Onsite Support experience
Excellent customer service and communication skills
Talking customers through a series of actions to resolve a problem.
Supporting 450+ users
Attention to detail and good problem-solving skills.
Providing timely and accurate customer feedback.
Managing multiple cases at one time.
Good written and verbal communication.
Resolve technical issues in a timely manner using available resources
Diagnosing and resolving network, software and hardware issues (remotely)

Proficient in:

OS: Windows 10 and Mac OS
Software: Cisco AnyConnect VPN client, Microsoft Office 365 products, internet browsers
Hardware: Dell PC, Apple, consumer routers and switches
Domain Services: Active Directory and managing users, computers and security groups (creation of these objects)

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