Pay Rate: $60.00/hr to $80.00/hr
Location: Atlanta, GA (Hybrid - 3 days onsite)
Daily Responsibilities:
- Architect, build, maintain, and support virtual desktop delivery platforms based on technical requirements provided by application, systems and business stakeholders.
- Responsible for administering scalable virtual desktop infrastructure in both a private and public cloud environment.
- Manage and maintain Horizon View desktop pools, application pools, and user entitlements
- Handles Tier 3 (complex) issues providing advanced support and triage of end-to-end virtualized environments; Works with the vendor as needed.
- Provision and configure Horizon, Unified Access Gateway (UAG), connection Servers, and end-user VDI desktop images.
- Assist with critical patching and vulnerability remediations.
- Create and maintain documentation. Maintain knowledge of industry best practices and latest technology trends.
- Responsible for basic management of server hardware and storage solutions that power the VDI footprint.
- Participates in all application integration design sessions.
Operations
- Troubleshoots issues with desktop images an associated systems for rapid response to the business units; accepts ownership of system issues and seeks timely resolution.
- Collaborates with developers and other stakeholders to ensure software is performing correctly and efficiently utilizing best practices.
- Ensure the highest levels of up-time and respond to system alerts quickly ensuring that all aspects of the virtual desktop infrastructure is at production levels.
- Must be willing to accommodate weekend, shift, or on-call schedules when necessary.
- Implement and use monitoring tools, patch management tools, and application management tools.
Analytics
- Develop comprehensive performance analysis of business processes and review ways of improvement.
- Actively participate in stakeholder meetings with the goal of understanding all major projects and initiatives planned.
- Develop disaster recovery or business continuity plans.
Degree or certifications required:
- Bachelor’s degree or equivalent experience is required
Years experience:
- Candidate must possess 3-5 years of experience in either a Systems Administration and/or End-User Computing role
Required background/ Skillsets:
- Experience in planning, installation, configuration, and troubleshooting of Horizon View, Connection Servers, and Unified access gateways.
- Strong knowledge of Windows 10/11 Desktop operating systems
- Experience with Linux desktop operating systems.
- Ability to analyze, optimize and troubleshoot system performance issues in a desktop environment
- Experience with Active Directory
