SUMMARY
The Front Desk Receptionist is responsible for excellent customer service, greeting all patients, ensuring completion of all new or updated patient paperwork, scheduling follow-up appointments, and collecting all appropriate monies due at the time of service.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
- Greets/Welcomes patients as they check in;
- Pull patient to exam rooms and cleans exam rooms;
- Call patients to confirm appointments;
- Instructs new patients in completion of medical history and information forms, and makes any necessary corrections to the patients account;
- Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, and patient paperwork);
- Explains Financial requirements to the patient and collects payment and any outstanding balance as directed;
- Collects payment for disability and FMLA forms;
- Schedules follow up appointments with the physician or providers;
- At the completion of clinic reconciles bills with provider schedule and ensures the appropriate payment is attached (Cash, Checks, Credit Card Slips);
- Prepares surgery charts;
- Puts aways inventory and stocks shelves as needed;
- Checks and returns voicemails and emails;
- Sell skincare;
- Keeps front desk and lobby clean and organized.
- Assist with backoffice duties as needed.
- Other duties as assigned.
QUALIFICATIONS
EDUCATION AND EXPERIENCE
- High School diploma or equivalent
- Two to three years of experience in customer service or reception, preferably in a health care environment.
SKILLS/ABILITIES
- Basic Computer skills
- Strong customer service
Ability to communicate clearly and concisely in all written and oral communications, including email.
Strong organizational skills with great attention to detail
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Demonstrated conflict management skills
