IDR is seeking a Technical Support Analyst to join one of our top clients in Texas. This role is perfect for a tech-savvy professional who thrives in a dynamic, fast-paced environment, providing top-notch technical support to a diverse range of users. If you are passionate about technology, problem-solving, and making a difference in the healthcare sector, we encourage you to apply today!
Position Overview/Responsibilities for the Technical Support Analyst:
- Provide technical support to our client's team, addressing both hardware and software issues
- Document and respond to customer requests, ensuring accurate and timely resolutions
- Monitor work queues to ensure work requests are handled promptly
- Collaborate with other team members, development, and technical staff on complex issues
Required Skills for Technical Support Analyst:
- Minimum of 4 years of relevant IT experience in a large environment
- Proficiency in Windows 10, Microsoft Office 365, and Windows Active Directory
- Experience with ticketing systems, preferably ServiceNow
- Strong understanding of networking principles
- Excellent troubleshooting skills and ability to communicate technical information to non-technical users
- Healthcare industry experience is a plus, but not required
- Must have a valid driver's license and reliable transportation
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to join an industry-leading organization
- Collaborative and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
