Summary:
Document and identify gaps in business processes through process mapping to illustrate current and future state.
Job Responsibilities:
- Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate.
- Is involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations.
- Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps.
- Assess, research, analyze and document sponsor/stakeholder needs.
- Supports the Project Manager in planning, executing, controlling and closing phases.
- Develop and maintain strong relationship with business partners and internal/external team members.
- Identify issues and escalates/manages resolution as required.
- Coordinates and provides support to the business with the process implementation.
- Perform other duties as assigned.
Skills:
- Ability to quickly learn organizational structure, business strategies and processes.
- Knowledgeable on business process modeling, process mapping.
- Capable of writing clear and well structured business requirements documents.
- Contributes to the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use.
- Ability to resolve minor conflicts/issues using different tactics for prior to escalation.
- Work with team members to understand the needs of the project.
- Strong verbal and written communication skills.
- Strong facilitation and presentation skills.
