Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.
The Corporate Claims division is seeking a Claims Business Technology AVP to be responsible for overseeing aspects of our claim technology. This includes our core claim systems, claims analytics, and reinsurance automation. This position will help define the vision, strategy, and roadmap for improving the existing products and will be accountable for developing and delivering new features that meet the needs of the customers. This individual will also collaborate with other teams, such as claim business units, Business Data Analytics, IT, Corporate Claims stakeholders, and others, to ensure alignment, delivery, and integration of the product improvement initiatives.
Essential Job Functions and Responsibilities
- Participates in and oversees several teams involved in the evaluation of system requirements and the maintenance, testing, and documentation of systems.
- Leads, mentors, and develops the claims “product”, ensuring high-quality deliverables and adherence to best practices.
- Determines requirements, plans projects, establishes priorities, and monitors progress.
- Evaluates project status and resource utilization and implements changes to improve the team's effectiveness.
- Partners with business units and shared service organizations to understand workflows to identify opportunities to drive efficiencies using automation.
- Helps establish and communicate the Corporate Claims vision, strategy, and roadmap.
- Influences key stakeholders to create solutions that enable productivity improvements.
- Responsible for performance and coaching of staff and decisions regarding talent selection, development, and performance management. Plans and ensures that the team meets budget and performance targets.
- Ensures that department or functional area meets policies and procedures. Aligns business unit with business objectives.
- Performs other duties as assigned.
Qualifications
- Proven track record of leading and delivering successful IT and business projects, from ideation to launch and evaluation for claims.
- Experience with leading claim handling platforms and supporting tools, such as Guidewire, FileNet, Tableau, Snowflake and others.
- Knowledgeable in how generative AI, robotic process automation, and digital strategies to help drive efficiencies in the claims workflow with implementation experience.
- Well versed in the lifecycle of an insurance claim with a preference for candidates with claim handling experience.
- Excellent communication, presentation, and leadership skills, with the ability to influence and inspire cross-functional teams and stakeholders.
- Exceptional problem-solving, critical thinking, and analytical skills, with the ability to handle complex and ambiguous situations.
- Insurance domain expertise, a deep knowledge of various insurance functions across the value chain.
- Passionate about innovation, creativity, and customer satisfaction.
- Experience with data mining and analytics tools and techniques.
- Experience working within the Agile development framework and product model as either a program manager or product owner.
- Bachelor’s degree or above is required with a master’s degree preferred. Field of study could be Computer Science, Business, or related discipline.
- Experience: 10-15 years of experience, including 5 or more years of leadership experience.
Ideal Candidate Profile
- Relationship Builder: Skilled in creating win-win partnerships, with a strong understanding of give and take.
- Adaptable: Thrives in a constantly evolving environment and being a change agent.
- Influencer: Identify business opportunities, make a case to pursue those opportunities.
- Strategic Thinker: Ability to see the big picture and plan out steps to achieve it.
- Problem Solver: Takes ownership in tasks and projects seeing them through to completion.
- Analytical Thinker: Ability to separate the details from the high-level and identify cause and effect relationships.
