Insight Global is hiring an Assistant Technical Service Engineer for a client within the Semiconductor industry. This work will include but not limited to, installation and commissioning, troubleshooting / field rectification, service technical support and customer service.
Responsibilities:
· Assess and repair electrical or IT communication failures
· Support installation, commissioning activities, and field troubleshooting
· To train customers and new hire engineers the proper installation and field troubleshooting
· Provide service report on assigned task and daily repot for management
· To attend required safety training both internal and external prior to field entry
· Ensure and comply with healthy and safe work procedure. Monitor field service works comply with company/customer site policies & procedures.
· Communicate with customers about work time, fault repairs, and downtime, working to minimize customer wait time and maximize solution efficiency
· Maintain a good working relationship with clients, third-party contractors, and parts vendors
· Support Country manager in product sales
· All other ad-hoc duties assigned
Must Haves:
· High school diploma or equivalent
· Military background (strongly preferred)
· Strong knowledge of electrical troubleshooting and repair
· Use of Microsoft Office applications
· Comfortable working with small objects and have good hand-eye coordination. Strong problem-solving skills and the ability to work well under pressure are also must-haves. You must also be able to follow instructions carefully and adhere to strict safety protocols.
· Comfortable working in cleanrooms and be responsible for a variety of tasks and to have strong attention to detail and be able to work in a fast-paced environment
