Summary: Housekeeping House Attendants maintain cleanliness and appearance of the hotel, public spaces, back of the house areas, handle guest room requests and movement of laundry.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
Essential Job Functions:
- Perform a variety of cleaning activities which include, but not limited to, sweeping, mopping, dusting, polishing, vacuuming, disposing trash and servicing guest rooms and public spaces daily.
- Replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
- Provide necessary linen and amenities to guests in accordance with the guest room legend.
- Leave rooms in uniform arrangement as determined by housekeeping management and make sure the door is closed and the room is locked.
- Ensure special requests are noted and fulfilled
- Meet, unload and check in laundry daily
- Move laundry to designated areas and disperse as needed
- Report any damage, hazards, repairs, and strangers in assigned areas.
- Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item.
- Responsible for cleanliness of public restrooms on various floors.
- Constant cleaning of very active public space including the main lobby, restaurant areas, elevator banks and front driveway
- Clean all corridors and service areas.
- Clean and sanitize the fitness room
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
- Informs management of all suspicious activity during the course of your shift.
- Responsible for knowing hotel emergency procedures
- Consistently offers professional, engaging and friendly service
- Comply with quality assurance expectations, standards and hotel rating guidelines.
- Other duties as assigned
- As needed deliver guest newspapers, messages, packages, amenities or other items requested by guests or team members
- Maintain presence during peak traffic periods
- Greet guests in hallways and public areas in a pleasant and friendly manner and offering assistance
Qualifications:
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Previous cleaning experience preferred
- Exceptional communication skills and enjoy caring for others and working in a fast-paced environment.
- Positive friendly and upbeat with the ability to deliver service authentically and looking to make a career in hospitality
- Ability to work in a fast-paced environment
- Ability to perform job functions with attention to detail speed and accuracy
- Must be able to traverse from area to area within the operating areas to respond to and assist Team Members.
- Ability to communicate with Team members and guests
- Ability to be a TEAM player
- Must be able to work flexible shifts including nights, weekends, and holidays.
Physical and Mental Demands:
- Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
- Must occasionally move and lift up to 50 pounds.
- Must be able to maneuver a fully loaded cart, weighing up to 50lbs., through hallways and into/out of closets during the entire work day.
- Able to work with others while maintaining a positive and courteous demeanor under occasional fast paced and noisy work conditions.
- Ability to successfully fulfill the pre-employment process
- Ability to obtain and maintain all necessary licensing
