Job Description:
Infosys is seeking ServiceNow Architect. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.
Required Qualifications:
• Candidate must be located within commuting distance of Dallas, TX, or be willing to relocate to the area. This position may require travel in the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 7 years of Information Technology experience
• At least 6+ years of experience in ServiceNow
• Distinguish ServiceNow roadmap for major ServiceNow modules (ITSM, CMDB, CSDM,) and integration framework
• Define the architecture and roadmap of ServiceNow's CSDM/CMDB best practices to increase operations and business outcomes across the enterprise, allowing for greater visibility of the customer service impact with a better holistic view of the service operations.
• Establish architecture standards, provide guidance, and conduct code/functional reviews to the project team on the technical design format and content.
• Design, test, and implement solutions that fit the needs of the business.
• Drive corporate alignment and architect Network/IT service mapping framework based on CMDB and CSDM industry-standards.
• Participate as a member of an IT technical team.
• Perform basic analysis of functional or service requirements.
• Implement end-user or enterprise infrastructure or services as prepared by more senior engineers.
• Provide end user and routine or basic support of enterprise platforms and services.
• Monitor the environment and resolves issues utilizing available knowledge reference documentation.
• Oversee production schedules and ensures production jobs complete successfully without issues. Ensures complete and timely hand-off of incidents to other support teams as appropriate. Assists with enterprise-wide system maintenance and change implementation
• Candidates authorized to work for any employer in the [United States/Canada] without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
