Manage all commercial aspects of the Regional Field Service business, collaborating with Regional Field Service and Sales teams. Responsibilities include RFQs, quotes, purchase orders, post-delivery admin, procurement, tooling, and contract management. Focus on customer relationships and regional bookings while maintaining targeted margins.
Key Responsibilities:
- Supervise a team of 7+, setting performance goals and organizing workflow.
- Monitor productivity, provide feedback, and foster high morale through leadership.
- Implement training programs to enhance technical expertise and customer awareness.
- Develop strategies to meet sales targets and identify new business opportunities.
- Coordinate customer turnaround schedules and support regional sales efforts.
- Achieve booking, revenue, and Operating Income targets for Field Service Aftermarket.
- Oversee forecasting processes and defend margins for Field Service.
- Manage regional spending and share P&L responsibility.
- Track key performance indicators related to quotes, cost accuracy, and invoicing.
- Customer Relationship Management:
- Serve as the main point of contact for key customers, ensuring satisfaction.
- Negotiate pricing and contract terms, fostering long-term partnerships.
- Monitor customer satisfaction metrics for continuous improvement.
- Oversee the entire Field Service process, from RFQ to order acknowledgment.
- Ensure timely invoicing and handle all commercial aspects during project execution.
- Collaborate with internal teams for efficient processing of orders and contracts.
- Strategy and Business Development:
- Drive growth initiatives and support pricing strategy development.
- Implement tools like Oracle and CRM systems to enhance operations.
- Facilitate job briefings and ensure timely billing and invoicing.
Qualifications:
- Engineering degree or relevant experience in turbomachinery.
- 10+ years in Sales/Business Administration; 15+ years in the rotating industry, with at least 5 years in management.
- Experience in Field Service or Technical Service management.
- Strong project planning, budgeting, and negotiation skills.
- Culturally aware, with excellent interpersonal and communication skills.
- Fluent in English; business development experience preferred.
- Strong financial understanding of P&L management.