Description:
We are a family-oriented Midwest and East coast based company; with locations in Wisconsin, Minnesota, Michigan, Maryland, and Pennsylvania. As a result of our growth, we have a need for a Service Coordinator.
Provide sales support for Crane products and services to Account Managers and customers.
Our mission is to help customers succeed. To achieve our mission, we've instilled a culture and environment that encourages new ideas, promotes experimentation, and inspires innovation. Crane Engineering team members impact the organization's success and are recognized for creating WOW! customer experiences.
What You Get To Do
· Demonstrates and promotes Crane's core values (Act with Integrity and Respect, Foster Teamwork, Focus on the Customer, Strive for Excellence and Innovation, Project Passion and Energy and Have Fun).
· Develop and maintain product and product knowledge necessary to service internal and external customers within assigned market.
· Coordinate all assigned internal and external service projects regarding scope, schedule, and budget.
· Prepare project file with equipment manuals and parts lists.
· Review inspection reports findings.
· Prepare and deliver service quotes to customers for field service and in-house repair opportunities.
· Assist customer service team with order entry tasks.
· Obtain credit information to set up new customers.
· Request quotations from vendors, both represented and not.
· Estimate labor for service jobs.
· Assist in margin growth through obtaining discounts and inventory decision-making.
· Supports sales staff with obtaining business.
· May perform other duties as assigned.
Requirements:
What We Need From You
· High school diploma or equivalent; Associate's degree in a related field preferred.
· 1 to 3 years related experience and/or training; or equivalent combination of education and experience. Sales experience preferred.
· Ability to be mechanically adept.
· Ability to interact professionally over the phone with a focus on customer service and increasing sales.
· Ability to multi-task in a fast paced environment.
· Works well under pressure.
· Strong customer service and time management skills.
· Strong written and verbal communication skills.
We Are Winning When
Our expectations are that team members demonstrate our Core Values.
· Integrity & Respect – Work with the highest ethical standards, interact openly and directly, honor our commitments and value diversity of styles, roles and perspectives.
· Teamwork – Actively collaborate with others to solve problems and create opportunities. Devote ourselves to the team's and others' success.
· Customer Focus – Make customers the starting point for everything we do. Understanding what they want and expect from us will enable us to earn their loyalty.
· Excellence & Innovation – Continuously elevate our expertise and knowledge to strengthen our competitive advantage; and always look for ways to apply breakthrough ideas.
· Passion & Energy – Bring passion and energy to our work so that we are energy givers, enabling us to own and pursue objectives in spite of obstacles and adversity.
· Fun! – Enjoy what we do and have fun with each other – celebrate a job well done… 25% more fun.
Benefits and Team Member Perks
· Positivity, cohesiveness and celebrating a job well done!
· Competitive compensation and benefits structure within a values-driven culture
· Work-life balance; generous paid time off program including paid holidays; ability to participate in Flexible Workplace arrangement (if applicable)
· Comprehensive health insurance coverage
· 401k with generous company match
· Intuitive health and wellness program that rewards participation
· Community involvement and volunteering opportunities
· Career advancement through our Career Tracker program
· Continuous learning through our talent learning management system – Crane University
· Full time position, 40 hours per week
Apply today and join the team at: https://www.craneengineering.net/careers
Crane Engineering is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Crane Engineering also participates in E-Verify to verify identity and employment eligibility.
PI31303178e140-25826-35704789
