About the Company:
The Dog Academy is disrupting the pet care industry with a focus on world-class customer experience and staff success. We’re looking for a Customer Experience Manager who is passionate about meeting new people, building relationships, and delivering a fulfilling customer experience.
About the Role:
In this role, you will:
- Lead a team of receptionists to ensure every customer has a top-tier experience
- Help drive sales and customer retention through exceptional service
- Be the face of our brand and a key player in our company’s growth
Responsibilities:
- Energetic and positive with a passion for people
- A natural leader who thrives in a fast-paced, customer-centric environment
- Experienced in roles that involve building relationships and upselling services
