The Role:
At Freebird, product and people are the heartbeat of our story and the “sole” of our brand. Creating beautiful, unique boots laid the foundation to that story but the feet inside our boots built the journey. Freebird employees reject the norms of an ordinary customer experience and pride ourselves on building deep and genuine relationships with our customers. Those relationships have always been at the forefront of everything we do and is the reason why we are so excited to rapidly expand our store footprint throughout the U.S. As we experience hyper growth, we are looking for career driven individuals that are as obsessed with creating an exceptional customer experience as we are.
Beyond building beautiful stores we will be hiring teams of unique and diverse individuals that represent our brand and our mission in each region. These teams will be a part of shaping the voice and character associated with the Freebird name. These individuals will have the opportunity to career climb in a quickly growing company that puts people and product above all else.
The ideal candidate will be passionate, self-driven, and a highly organized individual with a desire to make a difference in people’s lives. Additionally, they will be confident, creative, bright, friendly, helpful, detail-oriented, and able to consistently perform at the highest level. Candidates must be well spoken and confident in their ability to interact with strangers, as well as be able to remain calm and organized at all times.
Responsibilities:
Leadership and Team Development
- Contribute to a positive work environment that all employees are excited to come into, be challenged by, and contribute to
- Be a proactive and solution-based contributor
- Create and contribute to an environment where knowledge is being passed down successfully and feedback is welcomed
- Lead by example, implement and uphold Freebird’s standards amongst your peers and Stylists
- Network/recruit within our four walls and in the community
- Ownership of Stylists daily development and coaching “in the moment”
- Ensure all employees understand company policies
- Maintain a strong understanding of team/personal development (strengths/weaknesses, responsibilities)
Customer Experience
- Exemplify, create, and uphold a positive and unique customer experience, ensuring all team members can successfully execute the Freebird experience
- Actively manage training of all Stylists on the customer experience
- Make every customer interaction memorable and unique to their individual needs
- Continually build a clientele base and develop relationships in your community
- Have your finger on the pulse of your sales floor and take ownership of all customer interactions
- Build a strong knowledge of our Company story, product line, brand aesthetic, and philosophy to effectively teach and inspire our team and customers
Operations/Inventory Management
- Analyze business trends and have a strong understanding of store numbers, best sellers, KPI’s and put that knowledge to work
- Maintain knowledge of stock room capacity and keep inventory neatly organized within it
- Meet cleanliness standards on a daily/weekly/monthly basis
- Ensure all operational policies and systems are being met daily
Visual Merchandising
- Track best sellers and inventory weekly
- Know when new shipment is coming and having a plan for where new shipment will be merchandised
- Manage and teach company standards for all product styled on the floor
- Ensure all store inventory is merchandised on the sales floor
- Follow company merchandising guidance
Business Planning
- Monitor business trends to work with Store Director ahead of time, to guarantee the team is staffed properly to drive business
- Continuously assess business performance through reports and sales data to create action plans to improve results for the store
- Learn the importance of planning and thinking through making the schedules
- Relay critical business events/information to team members
- Drive business results by maximizing daily sales goals, setting challenging goals for your team and recognize exceptional performance
Requirements:
- 2+ years relevant customer service experience in a fast paced, challenging, and creative customer facing environment
- High School diploma required
- Bachelor’s degree in business or related field preferred
- Excellent organizational, verbal and written communication skills
- Able to work flexible schedules including nights, weekends and holidays
