We are looking for an ideal candidate who will be responsible for overseeing the efficient and profitable operation of all branch activities. In addition this position is responsible for the operational integrity of the branch. In a leadership capacity, this position will also be responsible for the clear communication and understanding of all branch staff and stakeholders, on the topics associated with operational safety, fraud awareness & prevention. The ideal candidate truly understands exceptional concierge service and executes all duties and responsibilities with a concierge service strategy and according to our service standards.
Responsibilities
- Oversee day to day customer and branch team activity and operations of the branch in a safe manner that will protect the bank and its customers.
- Meet and exceed customer service expectations.
- Prepare work schedules, coordinate staff coverage and assign duties to staff to ensure efficient operation of branch.
- Ensure self and staff have a thorough understanding of what is expected of them operationally including their responsibility to follow procedures, maintain the skill levels expected of them and understand signing authorities given to them.
- Expertise in all core systems and deposit documentation and financial platforms.
- Understand and execute complex entity structures and account titling.
- Achieve a minimum of ‘satisfactory’ on all audits.
- Control branch cash to meet branch needs within policy requirements.
- Responsible for self and staff development including ongoing training.
- Conduct regular (minimum of monthly) documented staff meetings to discuss policy and procedure, updates, bank focus, training, etc.Ensure takeaways from manager-level operational meetings are deployed to teams.
- Responsible for hiring, training, promotions, and performance management of all branch operations staff
- Regularly coach team members to increase knowledge, improve skills, increase productivity, improve communication, maintain accountability, etc.
- Ensure the branch team follows all fraud related directives and communication.
- Establish and maintain the highest level of communication and collaboration with the Market Leader (or equivalent); work together to prioritize and execute on production to achieve the highest level of client service.
- Perform other duties as assigned or needed including but not limited to client outreach and participation in bank initiatives.
Qualifications
- Minimum 5-7 years of banking management and operations experience. Must have held a leadership position as a branch or assistant branch manager for a minimum of three (3) years.
- Seasoned bank professional who understands all aspects of operations for a commercial bank.
- Understands the requirements to run branch operations and possesses in depth knowledge of Bank policies and procedures and applicable regulatory compliance.
- Strong knowledge of Bank Audit procedures.
Competencies
- Exceptional verbal and written communication skills
- Technical / Bank specific operational skills
- Problem Solving
- Business Acumen
- Strategic Thinking
- Judgment
- Team Work
- Effective "People" leadership skills
