SNI Staffing Now has partnered with a Financial Services company in Irving, TX. They are searching for a Bilingual Customer Service Advisor. This role is paying $18/hour and is a contract to hire opportunity.
Responsibilities:
- Effectively identify and assess customer's needs to improve customer satisfaction
- Handle customer questions, provide appropriate solutions and alternatives within appropriate time limits and follow up to ensure resolution
- Accurately capture customer info related to payment, contract questions, billing, and cancellation
- Handle delinquents with calls, emails, letters, and reporting
- Process cancellations & refunds and keep reporting up to date
- Verify and set up payments
- Verify and set up payments
- Take overflow queue calls for quoting
- Handle verifying and calculating if a customer is eligible for a mileage waiver
- Assist with admin duties
Job Qualifications:
- A minimum of one year of prior experience in customer service, call center and/or collections
- Bilingual Spanish/English
- Possess a team mentality that emphasizes collaboration and support with the ability to work independently and part of a team
- Highly proficient in MS Office; intermediate PC Skills, AS4000 experience is a plus
- Strong customer service orientation and ability to adapt/respond to different types of personalities and situations that could require negotiation and conflict resolution
- Results oriented, and ability to multi-task, prioritize, and successfully work in a fast-paced, self-directed environment
Apply now for immediate consideration!
