Desktop Support Tech
Under general supervision, provides desktop administration services for assigned departments; develops procedures and analyzes user requirements for desktop administration; provides technical assistance to the department(s) as needed to ensure the effective delivery of the services; coordinates activities within the department to complete customer requests; and performs related work as required.
Job Summary
Our client is looking for a skilled Desktop Support Engineer to facilitate smooth and secure operations of the organization's IT environment. This role focuses on providing first and second-tier support for end-users, managing workstations, and assisting in the implementation and maintenance of various computing solutions.
Job Requirements
Provide first and second level technical support to end-users for workstation, and software-related issues.
Diagnose and troubleshoot hardware and software problems, identify root causes, and implement appropriate solutions in a timely manner.
Install, configure, and maintain operating systems, applications, and peripheral devices.
Knowledge of MS Teams, Zoom and Audio visual meeting room equipment/services
Set up and deploy new workstations, ensuring compatibility with existing systems and software
Collaborate with the IT team to maintain and update software and hardware inventory.
Create and maintain documentation related to technical procedures, resolutions, and knowledge articles.
Conduct regular system maintenance, including software updates, security patches, and antivirus scans.
Assist with network and server-related tasks as needed.
Knowledge and Skills
The ideal candidate for the Desktop Support Engineer position should be an adept troubleshooter with a knack for problem-solving. This role entails providing immediate first-level support to end-users (on-site and remote), managing, and maintaining workstations, and coordinating with the IT team to ensure seamless hardware and software operations. Candidates should also be skilled in mitigating risks related to information and IT assets by adhering to established security policies and best practices. Must have ability to lift 50lbs.
Education & Experience
• Computer Science, other technical certifications, or equivalent experience.
• At least 2-3 years of experience in front-line technical support or a helpdesk environment, ideally in a mid-sized organization.
• Strong knowledge of desktop operating systems (Windows), applications (Microsoft Office Suite, Active Directory, O365, Exchange, Adobe Creative Cloud), and hardware components.
• Proficiency in diagnosing and troubleshooting hardware and software issues.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and ability to troubleshoot basic network-related problems.
• Excellent communication and interpersonal skills with an ability to explain technical concepts to non-technical individuals.
• Strong problem-solving skills and ability to work well under pressure in a fast-paced environment.
• Proactive and customer-oriented approach to provide efficient and timely technical support.
