About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems - and learn new skill
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role:
Job Title: Production Support Engineer
Key Responsibilities:
- Provide technical support to resolve issues within multiple components of critical business systems.
- Analyse, troubleshoot and resolve issues related to application functionality, performance, and availability
- Collaborate with development teams to identify root cause and provide solutions to recurring issues
- Ensure that all incidents are tracked and resolved within the agreed-upon SLAs .
- Monitor system performance and identify potential issues before they impact the production environment
- Develop and maintain documentation for support processes and procedures.
- Participate in on-call rotation and provide support during non-business hours
Must Have:
- 5-6 years of experience.
- Strong working experience in Support Incidents and Bug fixes.
- High level Understanding of different database systems like Oracle, SQL Server.
- Good troubleshooting skills and ability to work independently and directly with the client.
- Basic understanding of AWS or AZURE based cloud experience.
- Should have good communication and presentation skills.
- Nice-to-Have Skills Description: Retail domain experience.
- Previous experience in Java Support based projects
- Strong knowledge of Core Java good to have Spring boot framework and Spring Batch
- Hands on experience in web services (REST/SOAP)
- Exposure to basic querying skills using SQL and PL/SQL
- 5-6 years of experience.
- Strong working experience in Support Incidents and Bug fixes.
- High level Understanding of different database systems like Oracle, SQL Server.
- Good troubleshooting skills and ability to work independently and directly with the client.
- Basic understanding of AZURE based cloud experience.
- Should have good communication and presentation skills.
- Nice-to-Have Skills Description: Retail domain experience.
Location: Pittsburgh, PA (Hybrid)
Salary Range: The salary for this position is between $80000 - $100000 annually. Factors which may affect pay within this range may include geography/market, skill, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal day accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 day of paid vacation time] [6 paid holiday and 1 floating holiday per calendar year] [Ascendion Learning Management System]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!
