National company is seeking a General Manager for their Beltsville, Maryland office. Excellent opportunity and benefits.
The position is responsible for managing the maintenance crews and overseeing the delivery of exceptional service to clients. Collaborating, and strategizing with the sales team and supporting the company's financial goals for the branch.
EDUCATIONAL REQUIREMENTS
Bachelor’s degree preferred but will consider someone with industry experience.
EXPERIENCE REQUIREMENTS
- 6+ years supervisory experience in facilities management, janitorial or property management.
- Demonstrated knowledge of operational strategies, principles and practices.
- Knowledge of establishing and adjusting labor force by monitoring costs, budgeted hours and branch workload.
- Demonstrated knowledge of financials and how to run a financially sound business.
- Advanced skills in Microsoft Office suite required.
- Bilingual in Spanish.
ACCOUNTABILITIES AND RESPONSIBILITIES
- Oversee service delivery, scheduling of service and quality assurance of work performed.
- Recommend service to address unidentified issues and create a strong working relationship with the client, operations and sales team.
- Responsible for meeting the branch gross profit goal and tracking and managing profits and losses by controlling labor, purchasing and utilization of expenditures.
- Collaborate, partner and support the sales team’s initiatives.
- Ensure all work is completed per work order instructions and ensure work orders are then completed with all proper time, pictures and notes captured.
- Inspect job sites to ensure the quality of work exceeds the customer’s expectations.
- Ensure jobs meet financial goals and budgeted hours set forth.
- Foster a consistent flow of communication with clients, employees, and management.
- Ensure nightly report is submitted by 4am every day.
- Take pro-active and creative approaches in resolving operational challenges.
- Maintain a safe work environment for operational team and clients.
- Understand and accurately perform all restorative and maintenance methods for carpet, upholstery, fabric, leather, hard surfaces including but not limited to wood, VCT, resilient flooring, ceramic, porcelain and stone. Solid understanding of coatings.
- Understand and accurately performs water damage restoration.
- Monitor care, cleanliness and preventative maintenance of equipment and vehicles.
- Responsible for the implementation of training and orientation for technicians; promote positive goals with team leads and technicians.
- Learn, teach, and implement new services and procedures to the operational team.
- Motivate, mentor, train, coach and develop supervisors, team leads and technicians on all services, clients and professional skills.
- Adhere to operational objectives by aligning individual goals and tasks to the Company’s strategic plan.
- Develop and enhance knowledge of the client’s facilities to became an asset and to create and maintain a long-term partnership.
- Maintain professional and technical knowledge by reviewing professional publications; establishing personal network; participating in professional societies and attending professional development workshops.
- Follow company rules, policies, and regulations as outlined in company handbook.
- Communicate issues, concerns and questions to management.
Benefits:
401(k) matching - Health, Dental and Vision -Employee Assistance Program - Health Savings Account - Professional Development Assistance - PTO
All resumes are confidential and will only be sent to the client with candidates verbal permission. EOE
