At Fortis, we lead the way in next generation payment technologies and solutions. We transform payments into a competitive advantage for our clients and partners, enabling businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible with a proprietary platform that supports and strengthens the payments capabilities of merchants and software partners. We are a collaborative team of innovators, problem solvers, and builders, committed to the growth of our clients, partners, and team members. Through award winning software integrations, robust data, and industry vertical and commerce expertise, we deliver the ultimate frictionless commerce experiences. We are in hyper growth mode and seeking talented, innovative, and collaborative problem solvers to help us build and scale the future of payments. Grow your career with us and be on the cutting edge of the rapidly expanding FinTech payments space.
The Underwriting Manager is primarily responsible for providing training, support, and guidance to the Underwriting and Boarding team. The Underwriting Manager is tasked with ensuring that the Underwriting and Boarding teams comply with the goals, objectives, and standards of the organization to meet SLAs. They do this by interpreting and implementing guidelines for the team. The Underwriting Manager may also assess the risk posed by a client to the company. The Underwriting Manager will oversee and ensure the teams are properly trained and understand their goals and performance requirements. This person will also work with the Director of Underwriting and Boarding on designing and implementing of policy and procedures that meet the needs of various clients, while still maintaining company profitability and acceptable loss numbers.
The major duties of the Manager of Underwriting are:
- Monitor and coach the teams responsible for the underwriting of all files presented for approval and onboarding
- Shadow and coach the Underwriters, act as the primary Underwriter for high-volume high-risk merchant accounts
- Coach the boarding team on proper setup of merchant accounts.
- Responsible for Second Concurrence for the processor on accounts with over $18M in annual volume or $500K in monthly risk.
- Accept recommendations from the Risk team in additions and changes in underwriting strategies.
- Work with Director of Underwriting and Director of Risk to make overall changes to policy
- Evaluate current underwriting strategies and make recommendations for change both internally and with Payment Facilitator policies and procedures
- Oversee the Payment Facilitator underwriting program
- Manage the Underwriting queue, assigning out applications to the underwriting team
- Develop and maintain department SOPs for underwriting and boarding teams.
Requirements
- Minimum five (5) years of merchant and/or payment experience in the financial, ISO, Payfac or agent environment
- Must have expert knowledge of FiServ processor systems Access One and Merchant Manager
- Must have the ability to read and analyze business financial statements
- Advanced knowledge of Card Scheme rules and regulations
- Ability to understand and make recommendations for changes to Underwriting in a dynamic fast paced environment
- Good interpersonal skills and interactions with a wide range of levels across the bank
- Good communication skills, both written and verbal
- Solid organizational and time management skills
- Sound judgment, strong problem solving and analytical skills
- High motivation and attention to detail
- Efficiency and ability to take ownership of results
- Resourceful person that can take initiative
- Ability to learn quickly and to work both independently and as part of a team toward the achievement of client and team goals
Computer Skills: Must have superior Microsoft office skills with a strong working knowledge of PowerPoint, Word, and Excel
