BBB National Programs
BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard.
Director HR Business Partner
WHO WE ARE
We are a non-profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self-regulation, we are shaping the way that businesses and consumers interact with one another. As the home of U.S. independent industry self-regulation, we are currently operating more than twenty globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. Our programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. We continue to evolve our work and grow our impact by providing business guidance and fostering best practices in areas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas.
ABOUT HUMAN RESOURCES
We believe in being an agile and trusted driver of mission-led solutions that delight our stakeholders and contribute to the success of BBB National Programs. We do so through forward-looking solutions to attract, engage, and retain a talented, inclusive, and diverse team.
YOUR IMPACT
As the Director, HR Business Partner, you will play an essential leadership role in developing and executing strategies that advance our mission and deliver an exceptional employee experience. Through partnership with our leadership team, you will ensure our talent management, employee engagement, and organizational development initiatives enable our team to deliver on our mission. By providing expert guidance on people strategy and planning, employee relations, and change management, this role enhances organizational agility and resilience. You will oversee the HR team including talent acquisition, operations, total rewards, and employee services, leveraging people insights to make informed decisions.
Essential Duties and Responsibilities
- Act as a trusted advisor on all HR-related matters, providing insights that align HR strategy with organizational objectives
- Collaborate with leaders to develop and implement HR strategies that support talent management, employee experience, and growth and development
- Lead the design and execution of talent management programs, including performance management, talent assessment, total rewards, development, and retention strategies
- Ensure the organization attracts, retains, and develops our people, fostering a diverse and inclusive environment
- Serving in a leadership capacity, create education and connection opportunities in the organization through our Diversity, Equity, Inclusion and Belonging Committee.
- Build organizational capability by providing coaching and guidance to leaders on performance, leadership, and employee relations
- Serve as a steward to our culture by creating and leading initiatives that nurture employee engagement and drive organizational effectiveness
- Oversee HR policies, procedures, and practices to ensure compliance with federal, state, and local regulations
WHAT YOU WILL BRING
Must have:
- Bachelor’s degree in Business Administration, Human Resources, or a related field
- 7 years of progressive HR experience, including 4+ years in a HR Business Partner capacity and leading others
- Strong business acumen with the ability to translate strategic objectives into people solutions and services
- Strategic thinker, with exceptional problem-solving abilities and the capacity to anticipate people and organizational needs, offering proactive and innovative solutions
- Ability to maintain composure, provide clear direction in complex challenges and capable of influencing outcomes across stakeholders
- Proven track record in developing and implementing successful strategies in talent management, organizational development, and employee experience
- Strong leadership presence with the ability to inspire trust and confidence across the organization
- Excellent organizational and project management skills, with meticulous attention to detail and the ability to independently manage multiple competing priorities, collaborators, and deadlines
- Expertise in coaching, advising, and relationship building
- Strong understanding of employment law and HR compliance
- Proficiency in HR systems and people analytics
Let us know if you have:
Fortune 500 experience
HR Certification (e.g. SPHR, SHRM-SCP)
Prosci Change Management or other Change Management certification
WHAT WE OFFER:
At BBB National Programs, we bring a growth mindset as we advance our mission and strive to foster trust, innovation, and competition in the marketplace, while cultivating a team of talented and engaged professionals who seek out new challenges and opportunities to catalyze our progress. We are an inclusive organization, bringing a dynamic environment that supports our employees and the meaningful work we do.
Health & Welfare Benefits: You will be offered a comprehensive plan offering health, dental and vision plans, paid short-term disability insurance, and life insurance.
Financial Well-Being: Build your retirement savings with our 401k plan matching up to 7% of your contributions.
Time Off: You will have flexibility for the time you need off from work. We offer a variety of plans including vacation, personal, and wellness leave.
Wellness: We promote physical and mental wellness by providing a fully equipped on-site fitness center in our offices and an employee assistance program.
Environment: Our modern headquarters in McLean, VA, and our office in New York, NY provide the space for creativity and collaboration, and the technology resources so you can be at your best. We believe that an inclusive mindset and diverse workforce are strengths in fulfilling our mission; therefore, we continuously work to engage and develop diverse and inclusive talent and leaders.
BBB National Programs is Great Place to Work® Certified and has been named as a Best Place to Work for Working Daughters.
BBB National Programs is proud to be an equal employment opportunity employer.
