Emporium TPO has been named a Top Workplace in the 2024 Scotsman Guide
Emporium is a wholesale origination platform dedicated to servicing professional mortgage brokers and non-delegated correspondent lenders. Our aspirations at Emporium are simple: build a team of talented individuals with shared values who think and behave like owners, create a culture focused on exceptional customer service, and deliver quality products and returns to stakeholders. Come join us!
The Closing Manager is tasked with creating, implementing, and updating closing workflows, standard operating procedures (SOPs), service level agreements (SLAs), and quality control (QC) measures to ensure efficient and compliant loan closings. They oversee daily closing and funding operations, monitor the pipeline, and work closely with fulfillment partners to troubleshoot and resolve any issues that arise during the loan closing process. Furthermore, they act as a subject matter expert, delivering training and promoting process improvements while ensuring full compliance with mortgage closing regulations.
Responsibilities:
- Create, implement, and continuously update closing workflows, standard operating procedures (SOPs), service level agreements (SLAs), checklists, and quality control (QC) measures to guarantee efficient and high-quality loan closing and delivery.
- Define and monitor productivity standards, ensuring performance objectives are achieved monthly.
- Conduct periodic reviews, manage exceptions, and handle escalations to maintain quality control and ensure on-time loan funding.
- Oversee daily operations with closers and fulfillment partners, ensuring consistent and timely loan delivery and closing.
- Manage the pipeline, promptly addressing challenges and removing obstacles to guarantee efficient file closings.
- Work closely with closers, brokers, and title representatives to efficiently identify and resolve any closing or post-closing issues.
- Serve as a subject matter expert to support decision-making and drive process improvements.
- Provide technical and guideline training, recommend areas for improvement, and conduct ongoing training as necessary.
- Maintain a comprehensive understanding of mortgage closing and post-closing regulations to ensure full compliance.
Essential Job Skills:
- Ability to collaborate and influence others to achieve both individual and team goals.
- Excellent written and verbal communication skills.
- Excellent problem identification and resolution skills.
- Ability to function efficiently and effectively to meet deadlines.
- Detail-oriented with the ability to problem-solve and prioritize.
- Outstanding people and customer service skills.
- A team player with the ability to take responsibility to drive things forward even when others may not.
- Ability to adapt to market, regulatory, agency, and investor requirement changes.
- Must be able to sit, stand and walk for up to 8 hours or more.
- Self-starter that can work independently.
Requirements:
- 7+ years of experience in closing and post-closing processes and managing teams across diverse loan types, including Conventional, Jumbo, NON-QM, GOVT across purchase and refinance.
- Proven track record in developing closing and post-closing workflows, Training Materials, SOPs, SLAs, and QC measures.
- Strong knowledge of fair lending regulations (i.e. RESPA, TRID, Fair Lending etc.)
- Proficiency in configuring closing systems for efficiency, quality, and compliance.
- Proven track record in managing and leading in-office and remote teams.
- Experience in the management of strategic third-party fulfillment partners.
- Experience working on mortgage products within a fintech environment is strongly preferred.
Why Join Us?
Comprehensive Benefits: Start enjoying our benefits on your first day:
- Choose from several comprehensive medical plans, dental, vision, etc.
- Company paid Life Insurance, Short and Long Term Disability Coverage
Employee Assistance Program: Free confidential help with a variety of personal, work-life, and concierge needs.
Trainings: Free training courses to support your career growth, from Microsoft Excel to management skills
Supportive Work-Life Balance:
- 9 Company Holidays, plus your birthday off as an additional holiday.
- 2 Floating Holidays.
- PTO and/or Sick Days.
- Voting Time Off.
- Paid Parental Leave.
- Bereavement Leave.
Career Development: Continuous growth opportunities through paid training and a collaborative culture.
Tuition Reimbursement: Financial help for your career and educational goals.
Financial Security: 401K plan to secure your future.
Team Bonding: Company outings and virtual happy hours to foster a collaborative culture.
Birthday Surprise: We celebrate your birthday with a tasty surprise from us!
Emporium is an equal-opportunity employer. At Emporium we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
