The Warehouse Operations Supervisor responsibilities include planning and coordination of daily activities in the B-100 and IPOC warehouses & shipping/receiving areas. Responsible for maintaining accurate inventories in the ERP system along with planning, coordinating, and overseeing the activities of hourly warehouse colleagues.
Supervisor Activities Shipping & Receiving Activities
- Oversee and coordinate daily warehouse activities.
- Supervise warehouse union colleagues and work side by side with them on the warehouse floor.
- Manage inventory levels.
- Ensure efficient delivery of products.
- Maintain warehouse safety.
- Train new workers.
- Ensure proper inventory management.
- Coordinate with other departments and customers to meet their requests.
- Manage shipping and receiving activities to efficiently receive, store, control, and ship materials in compliance with cGMPs.
- Evaluate and report on warehouse productivity.
- Input warehouse generated inventory transactions in the ERP system and review system reports to ensure data accuracy.
- Assist contract customers with specialized shipping requests. These may include a variety of temperature recorders, placement, shipping configurations and unique forms
- Conduct dangerous goods shipments per IATA/DOT Regulations for product shipments. Instruct Storekeepers on packaging and labeling of dangerous goods. Complete dangerous goods declarations for such shipments.
- Coordinating material movements between facilities on-campus
- Perform deviation investigations.
- Perform and execute preventative and correction action plans
- Emphasis of continuous improvement and Right-First-Time approach
- Lead by example; embrace the Endo values
Reporting
- Develop periodic reports such as inventory reports, capacity, material movement, inventory turns, deviation review, and Warehouse metrics. Lead discussion and develop and implement action plans for improvement
Documentation
- Prepare shipping documents for all shipments of finished product (domestic and export) from the Rochester site and make shipping arrangements with appropriate carriers.
- Process all documentation including freight bills and freight damage claims per cGMP documentation guidelines.
Discrepancies
- Adjust inventory discrepancies in accordance with Materials Management and Financial Services parameters to assure an accurate material-planning database.
- Identify the cause of errors in inventory records and recommend action plans to eliminate these problems
Qualifications
Education & Experience
Minimal acceptable level of education, work experience and certifications required for the job
- Bachelor’s degree (BS/BA) from a 4-year college or university in a related field is preferred but not required; or 1-2 year’s related experience and/or training; or equivalent combination of education and experience.
- Experience with ERP system required; SAP experience preferred
- Experience working in a GMP or highly regulated field preferred
- Experience working in a union environment preferred
Knowledge
Proficiency in a body of information required for the job
e.g. knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.
- Knowledge of Microsoft Office
- Knowledge of SAP system a plus
- Knowledge of warewhouse operations
Skills & Abilities
Often referred to as “competencies”, leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific e.g. coaching, negotiation, calibration, technical writing etc.
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
- Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
- Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
- Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
- Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Physical Requirements
- Warehouse environment
- Able to sit and stand for up to 8 hours on average
- Able to walk through production areas, across campus, and between facilities on campus daily
- Able to lift to 30 pounds
- Able to drive onsite company vehicles, as required
