Brown & Brown is seeking a Commercial Lines Claims Consultant to join our growing team in Phoenix, Arizona.
WHAT YOU’LL DO:
- Develop and maintain relationships with customers and carriers through phone calls, personal meetings, seminars, etc.
- Work with an assigned book of customers to provide clarity on coverage matters.
- Report losses to appropriate carriers.
- Communicate with customers and adjusters pertaining to the handling of the claim.
- Monitor the status of open claims.
- Prepare loss reports and identify loss trends for customers, Customer Account Managers, Claims Consultants, and all others relevant to the claim/customer.
- Advocate for the customer during the claims process.
- Assist with the collection of denied claims from carriers to customers.
- Attend training sessions, courses, etc. to maintain up-to-date skills and licensing requirements.
- Conduct an appropriate level of confidentiality of the information processed.
- Duties are done independently or in a team environment.
- Other duties or special projects may be assigned.
WHAT YOU’LL NEED:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent communication and Interpersonal skills
- Problem-solving
- Planning/organizing
- Mathematical skills- Ability to work with mathematical concepts and basic addition, subtraction, multiplication, and division. Ability to apply fractions, percentages, ratios, and proportions to practical situations.
- Quality control—the individual demonstrates accuracy and thoroughness and monitors their work to ensure quality.
- Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent changes, delays, or unexpected events.
- Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.
EDUCATION and/or EXPERIENCE:
- 1 – 3 years experience in Claims handling/reporting experience
- Basic knowledge and understanding of property & casualty coverage, current legislation, rules, laws, and other regulations.
- Proficient with MS Office, Excel & Access
- Able to communicate effectively both written and verbally.
WHAT WE OFFER:
- Excellent growth and advancement opportunities
- Best-in-class training
- Generous benefits package: Health Insurance, Dental Insurance, Vision Insurance, 401(k) or Roth 401(k), Short-Term Disability (STD), Long-Term Disability (LTD), Life Insurance, Employee Assistance Program (EAP), Insurance Designation Incentive Program, Tuition/Student Loan Reimbursement Program
- Employee Stock Purchase Plan (ESPP)
- Discounted Onsite Gym Membership
- Free Onsite Parking
