ABOUT US
IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis, and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.
ABOUT THE ROLE
The Practice Manager oversees both clinical and support staff in the market with a focus on delivering IVX Health’s care model through day-to-day operations oversight. They maintain and promote strong relationships with referral sources in the market, problem-solve patient and provider needs to ensure timely and reimbursable care, and work proactively with central / corporate IVX Health teams to “Make It Happen” in the operating market. Working closely with the Regional Operations Director and clinical leadership, they ensure the highest standards of care are provided to our patients resulting in market leading patient satisfaction and outcomes.
RESPONSIBILITIES
- Oversee day-to-day operations of the center(s), including being an on-call and escalation resource as needed.
- Manages clinical and non-clinical staff, including all administrative functions such as payroll, scheduling, PTO management, and individual performance improvement.
- Owns Front Desk Operations success including pre-visit verification, onboarding, patient scheduling and re-scheduling / retention, and components of both front-end and back-end revenue cycle mandates (select drug procurement types, prior authorization support, clean EMR documentation, etc.)
- Partners with Regional Operations Manager on deploying Front Desk Operations continuous improvement and operational success initiatives within the market. Contributes to the development of these initiatives with Regional Operations Manager.
- Directly inform P&L success, in partnership with local Regional Operations Director/Regional Vice President, through daily and weekly execution of the IVX playbook
- Cultivate a culture of continuous improvement and excellence while implementing IVX policies and procedures to enhance the IVX patient experience.
- Work cross-functionally with the central operations, revenue cycle, and support teams (Finance, Marketing, etc.) to root cause problem solve and identify opportunities for improvement, all in service of patient care needs and market growth.
- Effectively communicates and disseminates information to market staff to promote team alignment, drive results, engage team members, and achieve ultimate business goals.
- Ensure patient census growth through strategizing and collaborating with Business Development Managers
- Own non-referring vendor relationships with supervising physicians, non-profit partners, strategic drug reps, and others.
- Expected to maintain and be up to date with industry trends and developments, ensuring that the PM serves as a trusted partner for stakeholders inside the clinic and outside in the market the role serves.
BENEFITS
- Comprehensive Medical, Dental, and Vision Insurance plans. Plans include prescription drug coverage as well as telemedicine services through Teledoc
- Additional options for supplemental health protection plans including Accident, Critical Illness, and Hospital Indemnity,
- Life and AD&D Insurance
- Dependent Care Flexible Spending Account
- Voluntary Short-Term and Long-Term Disability Coverage
- Fertility Healthcare and Family Building Benefits through Carrot
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with company-match
- Education assistance (Tuition reimbursement, Certification support)
- Charitable Giving Match and Volunteer PTO Program
- Flexible work schedule that promotes a positive work-life balance
- Employee Referral Bonus Program
Job Qualifications
ESSENTIAL COMPETENCIES AND SKILLS
- Excellent organizational, consultative, analytical, and problem-solving skills
- Proactive problem solver who brings logic and creativity to serving stakeholder needs
- Ability to multi-task, prioritize workloads, and own / delegate the right things to ensure the market performs
- Enjoys creating and driving a friendly but accountable atmosphere, is optimistic but knows where to questions
- Good at coordinating with others to meet collective goals
- Enjoys interacting with patients, nurses, and other healthcare professionals in a fast-paced and dynamic environment
- Proficiency with standard office software applications (Microsoft Office, Outlook, Teams, etc.)
REQUIRED EDUCATION & EXPERIENCE
- Bachelor’s degree in Business Administration, Healthcare Management, or related field
- Minimum 2 years management experience in a healthcare setting
EEO STATEMENT
IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.
