Komax is a pioneer and market leader in the field of automated wire processing. With us, you are in the middle of a world full of opportunities. As a driving force in the market, we offer you the chance to shape the industry sector and become the catalyst for your own success. Meet the challenge and shape the future with us.
Job Description
- Provide accurate and timely phone support.
- Setup, install, repair, and perform preventive maintenance on Komax machines in-house or at customer sites.
- Complete and provide all necessary documentation to customer, sales, and service supervisor and attach it to CRM for in-house work or work at customer sites in a timely manner.
- Maintain customer and unit history on CRM database.
- Input of interactions with customers, sales, etc. must be entered into the CRM database in a format that is clear and concise.
- Maintain a neat and organized environment at a desk, in-house work areas, and at customer sites.
- Communicate and coordinate with other departments or personnel when the use of their equipment is needed.
- Perform other duties as assigned.
- Perform at a high level on the Komax objectives program.
- Adhere to company policies and procedures as stated in the quality system documentation manual, the safety manual, and the employee handbook.
- Relocation is not provided.
Education
Bachelor’s degree in electronics or related experience
Work Experience
Customer service experience preferred
Minimum of 3 years' experience with skills in training, installing and repairing various models of industrial micro-processor-controlled equipment
Skills and Requirements
- Bilingual (Spanish), preferred
- MS-Office
- General personal computer knowledge, ERP experience
- Must be able to read and comprehend electrical schematics and drawings
- Good oral and written communication skills
- Strong mechanical aptitude
- Demonstrate high level of attention to detail when inspecting, trouble shooting and repairing units to ensure the work is accurate and complete
- Good manual dexterity
- Valid driver’s license with a good driving record
- Ability to lift up to 50 pounds
- Prolonged standing, sitting, stooping, bending
- Frequent travel
- Valid Passport
Our positions come with a benefits package that includes:
Blue Cross Blue Shield PPO medical, dental & vision:
Our total compensation package includes:
- 401k plan with a 4% company match when you contribute 5%
- Annual performance-based bonuses
- Annual performance-based merit increases
- Competitive base, bonus opportunity
- 11 paid holidays
- 3 weeks’ paid time off (PTO) years 1 to 3
- 4 weeks’ PTO years 3 and 4
- 5-weeks’ PTO 5+ years
Travel points for airlines, hotels, and expenses are retained by the employee for personal use. Come join a great family orientated company and see the world!
