Position Summary: The IT Help Desk Professional will play a crucial role in providing technical support and assistance to end-users. The ideal candidate will have extensive experience working with Microsoft and Windows-based technologies, possessing a deep understanding of IT infrastructure, troubleshooting methodologies, and excellent customer service skills.
Responsibilities:
- Provide technical support and issue resolution for end-users, ensuring minimal downtime and optimal system performance.
- Troubleshoot and resolve hardware, software, and network-related problems promptly and efficiently.
- Collaborate with other IT professionals to implement and maintain IT infrastructure, ensuring a secure and reliable computing environment.
- Create and maintain documentation related to IT processes, procedures, and issue resolutions.
- Collaborate with vendors and third-party service providers to resolve complex technical issues.
- Stay informed about the latest developments in technology and proactively recommend solutions to enhance the IT environment.
Qualifications:
- Associate Degree in Information Technology, Computer Science, or related field.
- Minimum of 2 years of experience in a help desk or technical support role.
- Proficient in supporting Microsoft and Windows-based technologies, including Active Directory, Windows Server, and Office 365.
- Experience with troubleshooting hardware, software, and peripheral devices.
- Excellent communication and interpersonal skills, with the ability to effectively convey technical information to non-technical users.
