Our client is a leading organization in need of TWO experienced Desktop Technical Support Consultants for a long-term contract position. We are seeking highly skilled professionals who can provide exceptional on-site end-user computing support. As a Desktop Technical Support Consultant, you will have the opportunity to investigate, troubleshoot, and resolve hardware, software, network, and instructional technology incidents.
Responsibilities:
- Troubleshoot IT technology in classrooms, media centers, administrative facilities, and support offices.
- Resolve hardware, software, network, and instructional technology incidents promptly and effectively.
- Ensure minimal disruption to end-users by providing timely support.
- Manage service requests:
- Utilize the ticketing system to efficiently handle service requests.
- Adhere to Service Level Agreements (SLAs), including response time and resolution time.
- Communicate bi-directionally to keep all stakeholders informed about the status of IT incidents and planned IT initiatives.
- Assist with network maintenance and repairs:
- Collaborate with service desk personnel to maintain a smooth-running network.
- Respond to on-site network-related repair requests promptly and professionally.
- Device and workstation setup:
- Set up new devices, workstations, and print stations, ensuring optimal functionality.
- Assign default printers and configure necessary settings.
- Inventory management and record-keeping:
- Maintain a comprehensive data catalogue of hardware inventory.
- Perform record-keeping functions related to hardware locations, assignments, quantities, types, and required repairs.
- Manage start-up and end-of-year processes efficiently.
Required Skills:
- Minimum of 5 years of experience providing end-user support in an enterprise-level organization, administering a Windows or Mac computing environment, or working with WAN/LAN environments.
- Microsoft Certification (MCP or MCSE) or any desktop support certifications are highly desirable.
- Strong understanding of technology hardware, including desktop computers, laptops, tablets, smartphones, printers, projectors, smart boards, scanners, and digital cameras.
- Proficiency in one or more operating systems, such as Microsoft, Mac, or Linux.
- Familiarity with IT support tools, such as Active Directory, Remedy, or LANdesk.
- Working knowledge of PC/LAN application software, including word processing (MS Word), spreadsheets (MS Excel), email (MS Outlook), and internet browsers (Internet Explorer, Chrome, Safari).
Additional Information:
- Reliable transportation is required to travel to different locations within Metro Atlanta. Mileage reimbursement is available.
