IMMEDIATE SUPERVISOR: Branch Manager
BASIC FUNCTION: Responsible for greeting customers, making them feel comfortable and ensure that the experience they receive makes them want to return to Koopman Lumber and tell their friends about their experience. Tasks include repair and maintenance of various types of equipment, waiting on customers, answering telephone inquiries, and maintaining safe working conditions and procedures.
RESPONSIBILITIES:
- Greet customers when they enter the power / rental areas
- Insepct and repair of 2 and 4 stroke engines
- Placing replenishment and parts orders and keeping inventory current
- Repairing and building of hydraulic hoses
- Sharpening, repairing, and building of chain saw chains, blowers etc
- Sharpening of lawn mower blades
- Responsible for delivering/picking up rental equipment, mowers, snow throwers, etc
- Overall maintenance of work areas and display areas of the product lines we carry and repair
- Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone
- Provides the highest level possible of service to all customers with the main objective of serving our retail customers
- Maintains up-to-date knowledge of the products sold and rented, product usage, product prices and new products on the market in the small engine fields
- Maintains stock for assigned areas
- Attends and participates in all company-sponsored training programs as required
- Promotes team concept
Additional functions and duties may be assigned by supervisors as deemed appropriate.
*Some requirements subject to age requirements as mandated by the Commonwealth of Massachusetts Youth Employment Guidelines
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