AAA is hiring for a Senior IT Business Solutions Partner to join our team in Wilmington, DE.
*This is a hybrid role that will require you to work onsite 2 days per week*
The Senior IT Business Solutions Partner is responsible for identifying business process improvement opportunities, particularly where information technology plays an enabling role. This position is also responsible for aligning and integrating information technology with the strategic and operational objectives of AAA Club Alliance (ACA) lines of business and functional groups with the goal of optimizing business performance.
At AAA, your success is our success. What we can offer you:
- A competitive salary commensurate with experience
- Annual Bonus + Annual Merit Increase Eligibility
- Hybrid schedule available
- Health & Life Insurance
- 3+ weeks of paid time off accrued during your first year
- 401(K) plan with company match up to 7%
- Professional development opportunities and tuition reimbursement
- Paid time off to volunteer & company-sponsored volunteer events throughout the year
- Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability
The primary duties are:
- Partner with Business Process Owner(s) to develop a deep end-to-end understanding of their business and how technology and automation can enable their success.
- Coordinate with the business to identify and provide analytical support for solution designs, production issues and enhancements.
- Perform complex analysis of data and current operational state and manage the relationship to operational and financial objectives of ACA.
- Partner with IT leaders on design solutions & to provide advice on potential impact to various parts of the business and strategy.
- Identify scope, benefits, constraints and risks for new projects and initiatives.
- Responsible for designing, publishing and maintaining the integrity of executive-level reports ensuring consistent and timely delivery to key stakeholders.
- Develop metrics and reports using research and tools provided by ACA. Review reporting and analytic methodologies and make recommendations for improvement.
- Identify gaps in the technology stack, and works collaboratively with the business and IT to resolve.
- Interpret results of analysis, prepare and present outcomes to senior leadership.
- Review work of peers to ensure effectiveness and may act as team lead and/or coordinate the activities of others.
- Local travel may be necessary.
Minimum Qualifications:
- Bachelor’s degree in related area
- 7+ years of analytical experience in related industry.
- Experience working on large scale projects as well as handling day-to-day operational requests.
- Experience in Power BI and Adobe Campaign.
- Experience creating business cases and ROI which can be submitted to Finance for review and approvals.
- Experience in marketing/membership and digital campaigns.
- Familiarity with SaaS products (preferred).
- Involvement with working with stakeholders, collaborating with business lines, and project management experience.
- Technical or business certifications relevant to role (preferred).
AAA Club Alliance (ACA) is an equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
