This role is on site working in the downtown Cleveland, Ohio area. This is a direct hire position.
The Conference, Media and IT Support Specialist will handle direct daily interactions with staff to facilitate conferencing needs via modern media tools. They will assist with requests that may be scheduled or short notice meetings and are the go-to expert in meeting technology.
Job Details:
* Offer guidance and support in the set-up and testing of meetings, including the facilitation of those meetings as needed.
* Review and validate that scheduled meetings have started.
* Learns the ongoing office conferencing needs, knows which platforms meet particular client needs, and directs user accordingly.
* Assists in the planning, staging, and testing for the facilitation of conferencing needs in the various office locations and passing on knowledge as the platforms and client needs continue to evolve.
* Oversees the supporting of 12-15 physical conferencing suites as well as local and virtual assistance on all platforms.
* Monitor weekly conferencing schedule needs and assist where appropriate in any delivery needs for optimal client experience.
Qualifications:
* At least 3 years of relevant IT Support, AV experience and solid Windows 10 desktop experience is required.
* Experience with modern conferencing platforms including but not limited to: WebEx, Zoom, Team platforms, and how to best utilize the platforms and scheduling toolsets.
* Possess strong communication skills and be able to work with the internal team and external parties.
* Must be able to convey information and knowledge in an effective way for non-tech users.
* An ability to balance multiple requests and maintaining the highest level of client service is essential.
If qualified and interested, please submit a resume using the link below for immediate consideration.
Desired Skills and Experience
This role is on site working in the downtown Cleveland, Ohio area. This is a direct hire position.
The Conference, Media and IT Support Specialist will handle direct daily interactions with staff to facilitate conferencing needs via modern media tools. They will assist with requests that may be scheduled or short notice meetings and are the go-to expert in meeting technology.
Job Details:
* Offer guidance and support in the set-up and testing of meetings, including the facilitation of those meetings as needed.
* Review and validate that scheduled meetings have started.
* Learns the ongoing office conferencing needs, knows which platforms meet particular client needs, and directs user accordingly.
* Assists in the planning, staging, and testing for the facilitation of conferencing needs in the various office locations and passing on knowledge as the platforms and client needs continue to evolve.
* Oversees the supporting of 12-15 physical conferencing suites as well as local and virtual assistance on all platforms.
* Monitor weekly conferencing schedule needs and assist where appropriate in any delivery needs for optimal client experience.
Qualifications:
* At least 3 years of relevant IT Support, AV experience and solid Windows 10 desktop experience is required.
* Experience with modern conferencing platforms including but not limited to: WebEx, Zoom, Team platforms, and how to best utilize the platforms and scheduling toolsets.
* Possess strong communication skills and be able to work with the internal team and external parties.
* Must be able to convey information and knowledge in an effective way for non-tech users.
* An ability to balance multiple requests and maintaining the highest level of client service is essential.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
We look forward to working with you.
Beacon Hill. Employing the Future™
