Resource Manager
Contract through June 2025(extension likely)
Washington State(Remote)
Scope of the Program
This program made up of multiple projects. Each of these projects has tailored project governance, team composition, and a standard set of project controls that report and roll up to the central program. There are currently over 40 staff positions and an equivalent number of contractors supporting the projects and program functions for organization, with anticipated growth in future years.
Description of Services and Expectations
The Resource Manager supports the success of this organization’s program with the objective of integrating resource capacity and demand planning to achieve effective resource management. Resource planning, forecasting, allocation, tracking, and scaling are key functions of this position. The Resource Manager has the ultimate responsibility to work with program and project leadership to drive resource management across the program. This is achieved through the following activities:
Capacity Planning
- Forecasting the supply of available resources and skills for assignment to projects and/or operational roles
- Developing and maintaining a comprehensive resource matrix across the program, including tools, techniques, and credentials.
- Proactively identifying risks in supply (e.g., skill shortages, unplanned absences). Working with program leadership on strategies to close any gaps.
Demand Planning
- Forecasting the demand for resources and skills for ongoing and future projects and operations roles.
- Partnering with program leadership and project managers to identify staffing needs and design staffing models across projects and the program.
- Proactively identifying risks in resource demand (e.g., emerging requirements, bottlenecks). Working with program leadership on strategies to close any gaps.
Resource Allocation
- Tracking the ongoing assignment of specific resources or skillsets to projects and/or operational roles, including integration of resource allocations within integrated program schedule.
- Tracking and reporting resource usage and escalating resource collisions and needs to program leadership and hiring managers, and leading the identification of alternative resources.
- Identifying and working with program leadership and project managers to resolve resource allocation conflicts.
- Proactively planning for the reallocation of resources to balance supply and demand.
Resource Management & Reporting
- Tracking and monitoring resource supply and demand to support the achievement of program priorities and outcomes.
- Formally reporting resource management plans, risks, and issues.
- Identifying and leading the implementation of tools to support effective resource management.
- Developing and implementing resource management best practices to improve efficiency and effectiveness.
Resource Planning
- Forecasting resource acquisition/assignment to projects and/or operations
- Participating in the hiring and procurement processes to identify and secure talent for current and upcoming projects.
Existing Tools and Resources
The Modernization Program has an existing set of tools, standards, templates, and resources to support the program management services. We expect that we would issue state device(s) and appropriate accounts to support access to these resources. These include:
- Program & project SharePoint sites/Teams channels
- Azure DevOps for sprint / work management
- Standard plans and tools to facilitate common project management processes (risk & issue management, change management, budget management, schedule management, status reporting, etc.)
- Organizational Change Management and communications team with dedicated resources and existing plans
- Dedicated scheduling resources to support integration of program efforts
Preferred education, experience, and competencies
- Bachelor’s degree in information technology, public administration, business administration or related field.
- Certifications in information technology and project management disciplines.
- Experience with large program and project implementations.
- Experience with enterprise resource planning and forecasting methodologies, and collaborative resource modeling in a multi-project ecosystem.
- Expertise in resource management approaches such as resource estimation, prioritization, utilization, leveling, as well as acquisition, evaluation, and retention.
- Proficiency in resource modeling and collaborative resource management in a multi-project ecosystem.
- Experience with resource management tools and software is highly desirable.
- Knowledge of state program management processes and regulations.
- Experience with Azure DevOps and Microsoft Project.
