About the Role
Are you passionate about leading operational excellence in an entrepreneurial and dynamic work environment? Are you yearning for an opportunity to utilize your creativity to grow a scaling process? We are looking for an IT Manager to join us on our journey to facilitate a digital revolution in the B2B supply chain. We are a culture-first organization that works relentlessly to maintain our culture. The IT Manager will lead the technical onboarding of teammates, enable friction-free technology for collaboration, and streamline access while maintaining security and auditability. This position will manage the company’s IT systems to ensure that computer hardware and software, as well as networks and servers, perform at a high-level of effectiveness. This role will lead the organization through all IT related planning, projects, help desk incidents, and issues with the company’s IT systems. In addition, this role is responsible for the budget, inventory, and purchasing of hardware and software resources, while developing and implementing an active maintenance and upgrade/update schedule. The IT Manager will manage one or more direct reports, as well as vendors and contractors.
Essential Duties and Responsibilities:
- Support the setup of tech related equipment in partnership with the hiring manager of newly hired teammates
- Initiate system access for new teammates in systems such as: email, Slack, Vorto native apps, Salesforce, MS 365, Figma, and any other related software based on group assignments
- Ensure strong opsec and data governance practices
- Manage SOC audits and evidence collection processes
- Setup and manage technology for video conferencing, meeting room reservation, across multiple office locations in the US
- Manage and maintain software expenses
- Establish technical support ticketing systems and rapid response processes
- Other duties and special projects as assigned
