Our client, a leading Biotechnology Company is hiring a Laboratory Customer Services to join their team in Harrisburg, PA!
**This is a 6-month W2 contract with benefits** (contract-to-hire)
As the Laboratory Customer Services, you will monitor & respond to customer requests regarding preventative maintenance, equipment service, and follow up on service requests.
Responsibilities:
- Schedule regular maintenance and record all service activities in applicable CMMS (computerized maintenance management system)
- Monitor & respond to customer requests and process requests for equipment service
- Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and dispatch, accordingly, coordinating scheduling meeting
- Discuss troubleshooting/repair situations with service providers or customers, in a professional, cost-effective manner
Desired Skills:
- Bachelor’s Degree with 2 years of experience or Associate’s Degree with 5 years of experience in a team-based customer service environment
- Experience working in Laboratory, Life-Science, Pharma, Medical, GMP, or GXP environments
- Proficiency in Microsoft Office; SAP, ServiceMax, and Maximo experience
- Scheduling and maintenance repair experience
- Familiar with Scientific Laboratory
Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance
