Our client is looking to bring on someone for their Technical Customer Support opening. This person will be helping run the full lifecycle of Hardware support, starting at Inventory Control, going to hardware support, and then sending out this equipment to their clients. They provide this as a service to their clients, with the goal of only needing to plug in their server and ethernet once received. No additional service is needed. Additionally, they will also be supporting level I-III tickets over their software support. This will be a combination of their internal apps (O365), POS Software, and different kiosks.
Our client's tech stack will consist of working within their Microsoft environment, running configurations, imaging, testing, and wiring hardware. They will also install Microsoft applications for clients.
Personality-wise, we are looking for someone who is not afraid to get their hands dirty in their tickets, provides white-glove support to their clients, and is inquisitive about opportunities to improve their processes. People have a seat at the table from day one but need to have passion/fun with their work. This overflows into your support and that is what we strive for.
Top Skills:
-Software Support (O365, POS Software, Kiosk Software, etc.)
-Hardware Support (Imaging, Configuration, Testing, Wiring)
-Microsoft SQL Server
-Application Installation
-White-Glove Support/Go-Getter
