This role must be worked ON SITE daily from 8:30-5:00pm in Norwich, CT.
candidates MUST have a minimum of 5 years of experience supporting an ERP System .
- Must have a verified minimum of 5 years’ experience working in a fast-paced IT environment providing high-level ERP System application support.
- Must have experience managing ERP systems, manufacturing is a plus.
- Must have experience writing, editing, and publishing Crystal Reports.
- Must have experience working with databases especially Progress and SQL.
- Must have a professional, positive demeanor while executing essential duties of the position.
- Must possess the ability to conduct an in-depth analysis of given problems and make logical, well-thought-out steps towards their solution.
Demonstrates proven ability to be able to identify system requirements in a specification format and translate, through system programming, into a useful computer-based application
- Experience working with Crystal reports 2020, knowledge of SQL & Progress databases.
- Provide quick efficient resolutions to technical support requests.
- Works collaboratively with other IT staff members, and vendors, to ensure that systems and business requirements are met.
- Provide various high-level application implementation, troubleshooting and problem resolution to the applications assigned.
- The ability to research and find solutions to application issues when needed.
- Support field upgrades and maintenance tickets for supported applications.
- Ensure valid monitoring alarms are ticketed for supported applications.
- Ensure applications meet standard profile management for all assets.
- Develop tool initiatives and ongoing enhancement improvements.
- Develop a strong working relationship with application vendors, all departments, and within the IT Organization.
- Effectively identifies, documents, and communicates business requirements to meet company objectives.
- Ensures stability and develops roadmaps for all assigned applications.
