Our client seeks a Part-time Member Services Representative to join their Customer Service team onsite at their Batavia, NY location. If you have excellent customer service skills, enjoy helping people, and thrive in a fast-paced environment, this might be the perfect role for you!
Do you excel in customer service and enjoy interacting with people from all walks of life? Are you passionate about delivering a great customer experience and providing solutions to meet customer needs? If yes, this may be the perfect Customer Service Representative position for you. Keep scrolling to see what this company has to offer.
The Perks!
- Compensation: Competitive hourly wage of $15.00/hour
- Benefits: Free Membership
- Special perks: Opportunity to work in a community-focused organization that promotes healthy living and social responsibility
A Day in the Life of a Member Services Representative
As a Member Services Representative, you will be the first point of contact for members, guests, and program participants. Your role will involve promoting memberships, resolving customer inquiries, and ensuring the smooth operation of the front desk. You’ll help foster member engagement and support the YMCA’s mission to build strong communities by providing exceptional customer service.
Responsibilities include:
- Delivering excellent customer service to members, guests, and program participants in person and over the phone
- Conducting facility tours and promoting memberships to prospective members
- Addressing and resolving customer service issues and escalating matters when necessary
- Managing membership and program ID processes, ensuring accurate data entry
- Monitoring the cleanliness and organization of the lobby area
- Assisting with administrative tasks such as filing and locker room monitoring
Requirements and Qualifications:
- Previous customer service, sales, member interaction, or related experience
- Must me at least 18 years of age or older
- Strong interpersonal and communication skills with the ability to connect with people from diverse backgrounds
- Basic computer skills
- Flexibility to take on different shifts, including early mornings (5:15 AM) and evening hours (until 9:00 PM), as you transition to a 5-shift system in the new facility.
About the Hiring Company:
Our client is a leading nonprofit organization dedicated to promoting youth development, healthy living, and social responsibility. The YMCA is committed to building strong communities by providing essential programs and services that positively impact individuals and families. With a long-standing reputation for excellent customer service, they are seeking passionate individuals to join their team.
Come Join Our Customer Service Team!
Start by filling out this 3-minute, mobile-friendly application. We look forward to hearing from you!
