At Tata Technologies we make product development dreams a reality by designing, engineering, and validating the products of tomorrow for the world’s leading manufacturers. Due to our continued growth, we are recruiting for an Autodesk Technical Application Engineer – Vault/PLM to expand our footprint through the sales of digital transformation software, services, and support sales in our Technology Solutions line of business.
Title: Autodesk Technical Application Engineer – Vault/PLM
Location: Detroit, MI
Duration: Full Time / Permanent Employment
Education: BS or 3 years’ experience. During your onboarding at Tata Technologies, you will be given the opportunity to become Autodesk Certified
Experience: 3-5 years experience with Autodesk software (i.e. AutoCAD, Inventor, Fusion Manage, Autodesk Vault, PLM/PDM software) Installation and configuration of Vault. Experience in Mechanical, Manufacturing, Industrial Engineering, Information Technology (IT), Design Computing, or Computer Science Design Computing. Experience in other engineering and design applications would be a plus
During your onboarding at Tata Technologies, you will be given the opportunity to become Autodesk Certified.
Experience helping users on software and/or supporting software applications in an organization preferred
Roles & Responsibilities
- Establish and maintain working relationships with customers as a technical trusted advisor
- Demonstrating thought leadership and product expertise to help customers achieve goals identified in customer success plans
- Innovating and delivering packaged service offerings to increase customer success and new product adoption
- Handle all incoming Autodesk Vault related technical support requests from customers and Sales team.
- Research, verify, and document product defects
- Remain informed on improvements in Installation and Licensing technology
- Utilizing customer input, assist in generating sales tools, materials, or content that clearly articulate the advantages of Autodesk solutions
- Recognize and pass on potential leads for customers that are uncovered during support calls.
- Follow up calls to customers to make sure they are using and adopting their software.
- Less pre-sales and more delivery focused
- Vault implementation (Basic, Professional) Setting up and configuring a server and clients for the installation of Vault.
- Vault Upgrades from existing customer base.
- Configuring Vault with workflows, Lifecycles, items, and other properties.
- Provide Vault training to Customers.
Required Qualifications:
- Basic troubleshooting skills in Microsoft Windows
- Knowledge of VMware, SQL and Server architecture
- Ability to quickly identify/troubleshoot problems and provide solutions
- Outstanding verbal (English) and written communication skills
- Highly motivated self-starter, willing to travel primarily in Michigan and Ohio but may extend to other locations in the US
- Ability to conduct self in group setting as a leader and expert
- Autodesk Vault usage experience
- Autodesk Vault installation and configuration experience
- Autodesk Inventor experience
- Assist helpdesk with Autodesk Vault customer support coordinated by Autodesk Helpdesk technician
- Experience presenting and demonstrating Vault software with Inventor/AutoCAD integration
- Autodesk Design and Manufacturing (PDMC) experience.
- CAD, PLM, IT, or programming background.
- Fusion Manage experience a plus
- Vault PLM experience a plus
If you are passionate about bringing innovation to the projects, you work on then we would love to hear from you. We offer a complete benefits package, including; medical, dental, vision, life insurance, short- and long-term disability, FMLA and 401K.
Tata Technologies Inc. is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
Tata Technologies: Engineering a better world.
Tata Technologies would like to thank all applicants for their interest, each application will be reviewed against the set criteria for the role. We would like to advise that only candidates under consideration will be contacted. If you do not hear from us within 10 working days following the closing date it will mean that unfortunately your application has not been successful. We will however retain your details for any suitable future opportunities.
