We are seeking a System Analyst for a Temp to Hire opportunity in the Memphis area. This is an onsite position. If you are seeking a remote role, you need not apply.
- Provides onsite systems technical support to resolve issues related to passive and active system hardware, IP address problems, network connection problems, and network-centered configuration issues.
- Installs, configures, upgrades and maintains end-users computers, printers and other stand alone or networked devices.
- Maintain network security integrity through creation (and removal) of Domain, Email, and shared access accounts.
- Monitor, log and respond to Help Desk Voice & email ques, and resolve issues and documenting solutions in the service request and change management tracking system based upon department policies and procedures.
- Develops and maintains automated processes and scripts to keep end-users computers at the latest operating system updates anti-virus & anti-spyware definitions and application revision levels.
- Maintains accurate serial number inventories on network computer equipment.
- Evaluates software and hardware for research and development purposes.
- Participate with various server and infrastructure upgrades and configuration changes, including hardware operating system, and email administration, monitoring and problem resolution.
- Drafts and maintains all documentation and drawings for area of responsibility,
- Participates in an on-call primary and secondary schedule and responds to calls based upon department policies and procedures.
- Performs other related duties as assigned.
QUALIFICATIONS:
- Minimum of three years’ experience in a 50+ user/multi server environment
- Superior organizational skills and attention to detail required, including incident tracking, change management and project management.
- Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
- Ability to work with all levels of staff within and outside of IT and outside the organization.
- Be able to work independently or in a team environment.
- Good analytical and problem- solving skills.
- Dependable and flexible when necessary
- Strong guest service and results orientation
