Job Title: Business Analyst – Mastery
Duration: 4+ Months
Location: Springfield, MA (Hybrid)
JOB DESCRIPTION:
EDUCATION :
Bachelor’s degree or equivalent work experience
DUTIES:
- The Delivery Management and Migration Technology Organization is seeking a skilled Business Systems Analyst whom under general supervision will elicit, analyze, validate and document detailed business, organizational, operational, and/or system requirements.
- In this opportunity you will be responsible for understanding the needs of business partners and stakeholders.
- You will be able to communicate effectively to solve moderately complex problems, which include analysis of business and user needs, documentation of requirements, and translating into proper business and/or system requirements. This individual will also be available to assist in platform migration testing
THE TEAM
The Business Systems Analyst position within the Life Platform Technology Migration team is crucial to ensuring required product modifications are identified, support of surrounding down streams and data mapping requirements. The Business Systems Analyst will advise, research, analyze results, and document requirements. The Business Systems Analyst works closely with Business and IT teams to devise or solve complex problems considering business and/or system limitations, operating time, and form of desired results.
THE IMPACT
As a business systems analyst, you’ll have the opportunity to be part of a dynamic work group, and be responsible for performing gap analyses, business capabilities assessments, business and technical requirements, understanding of technical dependencies, and helping to envision creative solutions to both business and technical challenges. Our ideal candidate is detail oriented, having background and business knowledge of our MM Life, Annuity, and Disability Income Products.
RESPONSIBILITIES IN THIS ROLE WILL INCLUDE:
Formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements. This includes the ability to facilitate, and document business system requirements.
Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements.
Competent to work at the highest technical level of most phases of business and/or systems analysis while considering the business implications of the application of technology to the current and future business environment.
Understand business and technology needs and formulate technical requirements for development team.
Identify and provide assistance with problem resolution working with systems analysts and business analysts
Participate in meetings with vendors on new functionality.
Consults with business partners and IT teams to resolve production issues.
Understand technical dependencies, and help to envision creative solutions to both business and technical challenges
Negotiate and influence business system requirements direction
Lead/consult on escalated support issues and root cause analysis
Assist other team members (Business, and Technology) with understanding the business system requirements
Participate in all phases of project planning, development, and testing
Demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations.
Skills:
Required Qualifications
bachelor’s degree or equivalent work experience
- 5+ years of experience with Master Policy Record Administrative Platform
- 5+ years of experience in a business systems analysis role
- Experience with Microsoft suite tools (Excel, Word, PowerPoint, Etc.)
- Ability to facilitate requirements sessions with a diverse group of stakeholders, keeping attendees on task and ensure takeaways are turned around timely
- Ability to work in a collaborative environment
- Ability to own and drive business analysis of a project and can lead business analysis across multiple parallel initiatives
- Ability to brainstorm and research/resolve issues creatively to meet the project objectives and long-term strategy
- Highly organized, collaborative individual
- Preferred Qualifications
- Experience soliciting and drafting business requirements, and can perform requirements management planning for large scale projects
- Previous experience with working with Product, Distribution, and Policy Administration Systems and Operational support team
- Provide project support on an as needed basis to help set direction based on customer/agent experience as well as internal system capabilities
- Ability to consult internally to help initiatives set direction regarding future capabilities
- Ability to represent as a leader in both a business and technology capacity
- Testing skills
SKILLS REQUIRED
- ROOT CAUSE ANALYSIS BUSINESS SYSTEMS ANALYSIS PROBLEM RESOLUTION DOCUMENTATION OPERATIONAL SUPPORT
- Additional
- PROJECT SUPPORT SYSTEMS ANALYST BUSINESS ANALYSIS DISABILITY REQUIREMENTS MANAGEMENT DETAIL ORIENTED EXCELSYSTEMS ANALYSIS TRANSLATING PROJECT PLANNING BUSINESS REQUIREMENTS DRAFTINGVERY ORGANIZED MICROSOFT POWERPOINT TECHNICAL REQUIREMENTS DATA MAPPING
Drug Screen
Yes
