Title: Deskside Tier 2 support
Location: Waterloo, IA
Job Description:
Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following duties
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and/or distributing information.
Has some breadth, depth and/or frequency of interaction with external contacts.
updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
Responsible for effective e-mail communications and ability to create and maintain basic documents/records:
Understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Job Requirements:
• Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
