Automotive Service Manager needed for a growing domestic dealership in upstate New York. This is an excellent long-term opportunity for a process-driven, experienced Service Manager who excels at team building and developing talent. The dealership has a supportive, forward-thinking Dealer Principal and a strong, engaged team of technicians and service advisors ready to grow with the right leader.
The ideal candidate is an experienced Automotive Service Manager and a consistent leader who fosters growth, leads by example, and is committed to providing a great customer experience. It is important that the Service Manager hired holds meaningful meetings, actively spends time training their team members with 1:1 sessions and is someone who loves to see their employees grow and flourish. There is significant potential for department growth, and the right Service Manager will maximize that by cultivating a motivated and high-performing team.
This is a prime opportunity for a driven Service Manager who thrives in a dynamic environment, is passionate about building a strong team culture, and is committed to long-term success.
Responsibilities:
- Oversee the day-to-day operations of the service department
- Create and implement processes to increase efficiency, customer satisfaction, and profitability in the service department.
- Set a clear vision for the Service Department to achieve targeted performance goals.
- Hold daily and weekly meetings for the department, as well as 1:1s with individual team members.
- Ensure the department has green CSI through building and maintaining relationships with customers and ensuring that they receive high-quality service.
- Oversee the Service Advisors and ensure that ROs are written up and closed out in a timely manner.
- Manage and supervise the service technicians, ensuring that all work is performed to the highest standards and within established timelines.
- Provide training to service technicians to help them improve their skills and knowledge.
- Recruit, interview and train service staff; handle performance reviews
- Create an exceptional customer experience to drive customer loyalty
- Develop and manage budgets and operating plans for the service department, monitoring performance and making adjustments as needed.
- Maintain a high level of knowledge about the latest automotive technologies and stay current on industry trends.
- Collaborate with other departments within the dealership to ensure seamless and efficient operations.
- Monitor/control all warranty activity to ensure compliance with policies and procedures
- Ensure the Service area is customer-customer ready with proper displays and information
- Other duties as required
Compensation / Benefits:
- Compensation range will be in the $110,000 - $130,000 range for the successful candidate with a proven track record as a Service Manager at a new car dealership. Definite room for growth as the department grows!! Benefits package will be provided
- Benefits package will be provided
How To Apply:
Please apply with your most recent resume at www.automotivesearchgroup.com or LinkedIn, or call Lindsay at 508-620-6300.
Serious relocation candidates with experience as an Automotive Service Manager in a new car dealership will be considered for this role.
ASG honors confidentiality and will never contact your current employer or put your current job in jeopardy!
*all resume submissions will be kept in the strictest confidence*
