- This role will be 90% remote, must be open to going to in person meetings if needed in Chicago
- Equipment provided
- Monday to Friday flexible hours, 8am to 5pm
Qualifications:
- 5 to 7 years of managerial experience
- Heavy project management experience
- Heavy excel experience (Pivot tables)
Summary:
The Client Service manager role will be the primary point of contact who will work closely with assigned clinical departments to coordinate clinical service billing activities. This role works in partnership with management teams to support the delivery of revenue cycle services to clients. The manager will oversee the client relationship as it relates to clinical departments, patients, insurance companies and other third parties impacting the client. Ensuring quality standards are met, proper processing, including validation and maintenance of data and payments to client’s receivable records. Communicates strategic plans with clients, prepares various status reports to analyze trends and make recommendations.
Essential Duties and Responsibilities:
- Primary point-of-contact for assigned clinical departments.
- Works closely with department Administrators and Physicians to understand their practice patterns and trends.
- Works collaboratively with clinical departments and management team to improve workflow, standardization, and corrective procedures.
- Recognize and communicate trends with major payer issues relating to appeals and denials and escalate to internal teams for further review and solution.
- Compile medical billing data, analyze trends, summarize findings, and work with management teams to implement solutions.
- Identify and troubleshoot data flow issues, spot trends, and provide guidance and/or coordination to resolve revenue cycle issues.
- Meets regularly with assigned departments to address opportunities for improvement and formally present practice results, discuss practice and industry trends, and share intellectual capital.
- Proactively finds new ways to improve the accounts receivable of assigned departments.
- Identifies issues, responds to and resolves account receivable and customer service problems.
Education/requirements:
- Bachelor’s degree in health care administration, business, or another related field. In lieu of degree, work experience minimum 5-7 years of experience in health care management such as but not limited to clinic management, patient management, accounts receivables and payables.
- A minimum of 5-7 years of experience in physician revenue cycle collections or related field.
- Must have vast knowledge of revenue cycle services.
- Previous experience with medical billing systems required.
- Strong background in financial management and knowledge of federal and state laws and requirements relating to healthcare management.
Other competencies:
- Manage interpersonal relationships and interact with clarity and courtesy with staff and clients.
- Proficiency in a windows environment with a strong working knowledge of excel is a necessity. Working knowledge of Word, Outlook, PowerPoint, Adobe, and the internet is also required.
- Desire and ability to act as an effective client advocate and trusted advisor.
- Maintain a high level of professionalism, including professional appearance and demeanor.
- Demonstrated skills in teamwork effectiveness across all functional areas.
- Excellent verbal and written communication skills.
- Attention to detail.
- Demonstrated analytical, problem solving, planning, and organizational skills.
- Able to anticipate and adapt to rapidly changing, growth-oriented environment.
- Ability and capacity to successfully prioritize multiple responsibilities and projects.
- Proven ability to identify problems, propose solutions, and follow through on those solutions
