Role: Senior Technical Account Manager, FedRAMP
Location: Englewood Cliffs, NJ
Job Type: Hybrid
Company Overview:
The ideal Technical Account Manager (TAM) has significant experience with FedRAMP customers and thrives in a collaborative, team-driven environment. This person is committed to professionalism and consistently works to surpass customer expectations while fostering strong relationships. With outstanding teamwork abilities, they communicate effectively across different teams, facilitating smooth project execution and collaboration.
Key Responsibilities:
- Build strong relationships with key business and IT stakeholders to gain a deep understanding of their implementation and business goals.
- Support customers in achieving their objectives by offering timely, proactive recommendations for optimizing Salesforce and company products.
- Identify opportunities within key industry processes to leverage the Salesforce platform effectively.
- Lead disaster recovery planning and provide technical recommendations aligned with customers’ business needs.
- Assist the Customer Success Manager and Account Executive by monitoring Salesforce adoption and Success Plan utilization, offering insights during periodic reviews.
- Deliver timely executive summary reports on account status and collaborate with internal teams to address renewal risks for subscriptions.
Required Skills:
- Bachelor’s degree in business or engineering.
- Minimum of 5 years of experience in fields such as FedRAMP/GovCloud Enterprise Architecture, Technology Consulting, Customer Success, Senior Salesforce Administration, Technology Solutions Development, or Technical/Solutions Architecture.
- Skilled in using Salesforce APIs effectively; at least 2 Salesforce product certifications are required.
What We Offer:
This opportunity, facilitated by InterEx Group, provides a valuable platform for career growth and development. Ideal candidates will have extensive experience in FedRAMP, the ability to navigate complex customer requirements, lead projects, and demonstrate proficiency with Salesforce APIs.
If you’re looking to make a significant impact within a new organization, we encourage you to apply directly via this job posting!
