Our client is an established collection agency looking for an experienced Commercial Collection Manager with collection agency experience.
This is an excellent growth opportunity providing good work/life balance for a motivated Collection Manager. Competitive base salary plus bonus plan. Good technology, stable and well capitalized company with solid client list.
Responsibilities of Collection Manager include:
- Coach collectors regarding collections policies and procedures.
- Assist collectors with difficult calls.
- Ensure compliance with FDCPA, TCPA, FCRA and other government regulations and company policies.
- Monitor performance metrics.
- Provide leadership in quality and process improvement initiatives.
- Assist hiring, training and overall operation of the collection agency.
Requirements:
- Minimum 2-3 years recent experience managing at a collection agency or collection law firm. Must have b2b collections experience.
- Hands-on with ability to mentor new hires and existing collections staff.
- Strong on collection strategy and tactics including mid and large balance portfolios.
- Able to manage portfolios to hit targeted liquidation rates.
- Analytic abilities including working knowledge of Excel.
#collections #recruiting #jobs #hiring
