Russell Tobin & Associates is currently seeking a Content Renewals Specialist to work for one of our top clients in San Diego, CA! The Content Renewals Specialist role is responsible for owning and executing the renewal lifecycle with our current customer base.
Pay: $25-$28.50/hr. based on experience
Location: San Diego, CA- Onsite
Summary
This position is responsible for increasing retention, minimizing churn, locking in the most favorable terms, identifying growth opportunities, and passing insights back to the business. The Renewal Specialist is responsible for ensuring that our customers are set up for success while optimizing financial outcomes.
Essential Duties & Responsibilities
- Responsible for cultivating, influencing, and securing account renewals while protecting and enhancing customer trust.
- Execute all phases of the renewal process including account review, notifying the customer, quote creation, and executing win/win strategies to close the renewal.
- Partner and collaborate with internal resources such as Customer Success, Sales, Product Management, and Legal to develop renewal strategies for each customer based on data-driven decisions.
- Identify customer requirements early on, uncover roadblocks and demonstrate strong communication skills to drive the renewal to on-time closure.
- Adopt new initiatives and programs proactively.
- Monitor at-risk renewals/accounts and develop a plan of action.
- Meet or exceed quarterly and annual renewal goals.
- Prepare activity and forecast reports as requested.
Competencies
- Strong customer-service orientation and commitment to ensuring timely and quality solutions to customer issues.
- Proven success in managing customer relationships.
- Strong interpersonal skills and ability to excel in a team-oriented atmosphere.
- Project management skills and the ability to handle multiple projects simultaneously.
- Demonstrates accuracy and thoroughness while monitoring own work to ensure quality.
- Presents numerical data effectively.
- Exceptional analytical and problem-solving skills.
- Strong written and verbal communication skills to effectively interact and communicate with all organizational levels.
- Self-motivated, with high energy and an engaging level of enthusiasm.
- Handles confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment.
- Demonstrate the ability to develop and work on resources for internal and external customers.
Qualifications
- Strong knowledge of Salesforce and Oracle
- Associate’s degree preferably majoring in Finance, Accounting, or Business, plus 1-3 years experience in customer support, service and/or management, accounts receivable or equivalent experience.
- Sales and/or customer service experience.
- Background with sales processes including quoting, billing, and contracts is a plus.
- Must have excellent written and verbal skills in order to move and communicate across functional groups and levels.
- Basic Project Management skills/experience is a must.
- Ability to develop ongoing improvements and processes to enhance team performance.
- Ability to interface with C-Level executives and owners.
- Background with sales processes including quoting, billing, and contracts is a plus.
Preferred
● Bachelor’s degree in Finance, Accounting, or Business is desirable with an Enterprise software company.
● One to three years of experience working with software solutions for the construction industry.
● Solid understanding of order processing and coordinating with functional departments.
● Demonstrated experience in supporting a sales or financial-oriented organization.
● Salesforce and NetSuite experience.
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.
We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
