Job Title: Installation Coordinator
Reports to: Sr. Manager
Classification: Non-Exempt
Summary:
This position is responsible to lead equipment installations and upgrades at customer site. Onsite point of contact for Site Coordinators, Project Managers and Customer Equipment Tool Owners (TO) Manufacturing Technicians (MT). Capable of implementing detailed, complex customer installation plans for both reliability and process qualification and sign-off. The Installation Lead is in charge once the equipment arrives until the equipment is signed off and all open items are completed.
Essential Duties and Responsibilities:
To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Leads all equipment installations and upgrades at customer site including managing and leading all meetings pertaining to the projects.
- In charge of providing status updates and daily reports to Site Coordinator, Project Manager and Customer
- Resource planning in coordination with the Project and HQ Customer Support Management department
- Direct point of contact for Project Manager for assigned projects.
- Timely and most efficient escalation, especially regarding on-site employees, to the Installation & Support Manager
- Continuous improvement of the installations in terms of process and scheduling, systematic data collection, evaluation, and communication to the relevant areas. Provides a detailed lessons learnt overview after each installation and upgrade.
- Able to perform tasks and job functions with limited supervision; mentors and provides technical assistance and training to onsite FSEs.
- Creates and updates documentation for installation work and tasks.
- Responsible for maintaining the check out, check in and calibration of all specialty install tools and equipment.
- Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.
- Recommends appropriate action and maintain ongoing awareness of existing and potential situations.
- Prepares and conducts local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings and communicate professionally by email and telephone, as needed.
- Prepares and submits all required paperwork on a timely, routine basis.
- Maintains all assigned equipment logs and records promptly and thoroughly.
- Must be able to travel domestically and internationally overnight, as needed, up to 20% of the time. Must possess a valid passport.
- This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver’s license and have acceptable driving privileges.
- Other duties, as assigned.
Additional Duties and Responsibilities:
- Initiates purchase orders for parts and service.
- Maintains and performs repairs on company demo cleanroom equipment.
- Develops and implements plans to increase productivity through tracking equipment performance and plan uptime improvement.
- Keeps informed and trained on the company’s most current systems, methods and procedures, including site safety.
- Assists in planning the daily work schedule within assigned territory to ensure completion of preventative maintenance and remedial maintenance.
- Demonstrates excellent customer service skills (foreign and domestic).
- Mentors and provides technical assistance and training to less experienced personnel.
- Exhibits good housekeeping practices in all work areas.
Qualifications / Education / Skills and Experience
- This position requires an associate degree (preferably bachelor’s degree) and at least two (2) years of experience on EVG equipment or up to 6-10 years of experience installing/repairing semiconductor/electronic production equipment.
- Advanced electromechanical troubleshooting skills.
- Knowledge of quality improvement process methods and terminology.
- Ability to identify and solve advanced process-related system problems.
- Ability to communicate and demonstrate professional conduct with all levels of Management, personnel, and customers.
- Must have advanced PC skills.
Physical Demands:
- While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
- Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
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