Job Title: UX Content Spec/Strategist IV
Domain: Banking
Location: Open to all Digital Hubs
HYBRID: 3 days in office required
Working Hours: 8-5 Local Time
Pay Range: $60/hr to $70/hr
Digital Hubs :: Minneapolis MN 55402, Atlanta GA 30328, San Francisco CA 94111, Concord, CA 94520, Cincinnati OH 45226 / 45202, Chicago Illinois 60603, Irving, TX 75038, New York, NY 10036, Charlotte NC 28202
TOP 3 SKILLS/REQUIREMENTS:
1. Figma – Minimum 4+ years of experience
2. White Label Systems – Minimum 4+ years of experience
3. Content Writing - Minimum 4+ years of experience
Job Description:
The Content Specialist/Strategist works with Experience Strategy leads and UX team members to identify and meet the content demands for various projects. The UX Content Strategist applies and updates existing content strategies to accommodate new product.
Applies and updates existing content strategies to accommodate new products and campaigns, validating that content is correctly and accurately implemented across the digital platforms. Writes, edits and implements content based on the content strategy, including voice and tone, and customer-/business-centric site goal.
ESSENTIAL FUNCTIONS:
1. Writes, edits and implements content based on the client's content strategy, including voice and tone, and customer / business-centric site goal.
2. Reviews content with peers and senior content strategists to ensure they accurately represent the client's content strategies
3. Formally observes user interviews and usability sessions
4. Analyze and understand end-to-end customer experiences to ensure that all content is consistent in voice/tone/construction and technically correct
5. Assist in gathering requirements and assessing content needs of a given project
6. Update content logs, copy documents, CMS and other documentation systems
7. Provide strategic content recommendations and writing/editing support for UX teams, product managers, business lines, and other content stakeholders
8. Drives, advocates and embodies a customer-centric perspective within and outside the UX Design organization, resulting in consistently simple and innovatively enriching experiences for our customers
9. Applies and updates existing content strategies to accommodate new products and campaigns
10. Validates that content is correctly and accurate implemented across all platforms
SPECIFICATIONS:
- Understands basic principles of content strategy and information architecture
- Passionate about punctuation and grammar
- Experience with user-centered design from concept to delivery
- Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick-and-mortar locations
- Knowledge of content strategy and UX best practices
- Understands content creation, content inventories and audits, content mapping and modeling, voice and tone guidelines, and governance documentation
- Good grasp of quantitative data analysis
SKILLS:
- Enterprise CMS content authoring experience a must; AEM/CQ5 experience a plus
- Attention to detail; experience creating content for highly regulated industries a plus
- Proven ability to create and execute website content plans; migration experience a plus
- Bachelors in a related field of study or 5 years of relevant professional experience
