Hello ,
My name is Rajat, and I am a Technical Recruiter at K-Tek Resourcing. We are searching for professionals for the below business requirements for one of our clients.
Please send me your updated resume at - rajat.rathore@ktekresourcing.com My number is 832 743 6754.
JD –
Responsibilities:
- Accountable for service delivery, across multiple tracks, for one of our clients in the Digital space. Manage multiple diverse delivery teams located globally
- Direct a team of Project Managers, Track Leads, Delivery Leads, group managers of large-scale, complex global projects that involve multiple stakeholders
- Monitors day to day delivery management and engagement with multiple support units within the organization to ensure adherence to service level standards and to deliver a best-in-class service, meeting or exceeding all KPIs and within budget
- Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value
- Manage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements
- Effectively assess and resolve high priority project risks
- Ensure projects meet success parameters and ROI targets stated in the business case
- Set the strategy for development, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.
- Act as the Voice of Customer, championing change and improvements across Customer experience, drive change and influence projects to support and achieve improvements in Customer Experience.
- Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forward
- Enhance quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions
- Tap additional account growth opportunities through networking & client relationship management
- Aim at maximizing economic value and securing future competitive advantage
- Synthesize data into useful formats and bring actionable insights while straddling between details and higher level implications of critical business issues
- Lead the WBR’s MBR, QBR’s with multiple stakeholders
- Lead an effective resource planning team, ensuring that resource is fully utilized and any contract demand is effectively covered
- Effective transition, pre-bid and RFP experience is an added advantage
- Drive team towards transformed state and always look for opportunity to improve and run people independent process
- P&L responsibility and account growth
- Lead, inspire and co-ordinate team at all levels to create motivated and engaged colleagues
Minimum Skills to Hire:
- Bachelors in Engineering with 15-20 years or Master’s Degree with 15+ years’ experience
- 8-12 years’ experience in managing large scale agile programs focused on global service delivery
- 10+ years’ experience with People Management and Stakeholder/Client Management
- Previous experience with outsourced techno functional projects is a plus. Knowledge of Cloud environment is an added advantage
- Excellent at managing and influencing a wide network of Client Stakeholders at senior levels
- Ability to balance multiple projects, making strategic decisions on time, quality, and cost to deliver complex activities
- Proficient in Agile methodology with an ability to adapt quickly to changing technology requirements
- Strong understanding of Engg. Support Services (cloud products)
- Good with numbers, analytical and logical skills are a must for the role along with flexibility on managing global delivery teams.
- Ability to develop comprehensive and complex operational and strategic plans
- Excellent budgeting, business financial and P&L skills
- Advanced influencing and communication skills
- Advanced client service skills and leadership capabilities
